Irving >Finance & Financial Services >
Loans >Nissan Motor Acceptance Corp
8900 Freeport Pkwy, Irving, TX | Directions 7506332.928892 -97.008458
Worst customer service ever. They posted 3 of my payments to the wrong account and then threatened to repossess my Rogue. My payments are made automatically every month from my bank account and have been handled the same way for 3 years. Then they reported 3 late payments to the Credit Bureau which significantly affected my credit score. Now when I try to call to get it cleared up, I get transferred several times and wait 15 minutes and then get disconnected. I won't be using NMAC in the future.
I have owned three Nissan's in a row, an Exterra, Maxima and Rogue and I have always been happy with the vehicles. So, it is pretty pathetic that they are losing a loyal customer over using this hack of a finance company. I mean, get with it, it is 2012....$5.00 to pay your bill online or over the phone??? The website is horribly antiquated and so not user friendly. I pay every single bill I have on time, but this one...and when they ask me why, because they stalk you the minute you are late...I say the same thing...because you make it so hard to pay the bill! I bought a BMW as a second car about a year ago, it has been such a pleasure working with them and thier billing systems are so easy and modern I cannot see ever going back to Nissan....
BUYER BEWARE! I am so extremely disappointed and frustrated with this company who refuses to help their customers in order to make some extra money in their pocket. They have UNETHICAL billing practices. I not only leased TWO vehicles from them but have only been a customer for less than 2 months and REGRET ever going into business with them. I have been on the phone with so many of their reps and supervisors, people feeding me different b.s. and after more time, stress and headache, never getting to an actual solution, but rather the way they would have it...money for them and an unhappy customer. This company is known for their terrible billing practices. Even the mass turnpike knew I had a Nissan without me giving ANY personal account information because "this is what Nissan does." That's a good reputation youve built for yourself Nissan. I hope I can help the next potential buyer so that when they read this, they go get a Honda instead. Trust me, you will regret getting into business with this company. I am seriously looking into getting a lawyer about this because this is JUST WRONG. I made it soooo easy for them to resolve the issue, but they keep coming back with ridiculous reasons for why they cannot do that. if I was with another dealer, this would not even be an issue i would have to be resolving.
Absolutely the WORST customer service I have ever received! I have been working with them on an issue with my title for a vehicle I purchased over 2 years ago. I have been told that they never received the info from the dealer to clear my title issue but the dealer says they have faxed the required info on three different occasions to Nissan Motor Acceptance. Today, one of their customer service reps tells me that there is no way for them to know the status because the group that handles that is different and that they don't have phone access. I questioned how a critical group that deals with titles doesn't have phone access and the rep rudely stated "there is nothing we can do - you will have to call back and check tomorrow or next week". I called back and got their supervisor's name - an Irma Casada at 214-596-4953 and left her a message. I hope the supervisor understands the purpose of their roles - to serve customers! Unreal! I will do everything I can to NEVER buy from Nissan ever again.
LOUSY Customer service – I called customer service today because I have lost the title to my nissan. This would normally be easy to fix because I can just request a dupicate title from my state. BUT, when I tried to do this, I was told I couldn't because NISSAN had never provided a lien release. I paid my car off in 2007!! First off, I was on hold for almost 12 minutes. Then I get the grouchiest and rudest lady ever. I explain to her my situation. I actually didn't lose my title, It got mixed into my husbands stuff as he was moving out and he now says he doesn't have it. Anyway, She takes my information, puts me on hold, comes back on to tell me "I can't help you, you need to do this yourself on line." When I explain to her again, that I do not have account information because I tossed it all a few years ago. She replies..." It's not our fault you couldn't keep up with your title." This is your problem, not ours" WHAT? This is customer service??? I told her that I wouldn't even NEED to be calling her if her company had done their job and released the lien! There are thousands of unemployed people out there...maybe Nissan needs to hire someone who is greatful to have a job and can treat people with respect. I am seriously having second thoughts about buying the car I was trying to get. I don't think I want to deal with NISSAN. I can take my money to a company who has their business act together. UGH!!! (Now that I tried to release my lien on line...I see I have to pay $19.00 to do it. So now I am paying for their mistake.) GREAT!
Customer Service lacks Greatly – I work for a dealership. I sent in the proper paperwork with the payoff but when I called twice for a lien release and disagree on who paid the loan off I am hung up on. Come on Nissan! It would be nice to work with a team of professionals. How hard would it be to take a moment and look it up on the computer? I have never had this happen with any other company. I find it very unprofessional and rude. This is my opinion and does not reflect the views or opinions of the wonderful company I work for.
The worst customer service and billing practices – I have been a loyal customer with Nissan for the past 5 years. I have purchased 2 cars with them. It is custom to report to the credit agencies if your payment is recieved 30 days past due. I posted an online payment on 10/29/2011 (which was a saturday). I did not know nor did the website state it would not be credited to my account until the 10/31/2011 (Which was one day past the due date!) Nissan sent a 30 day late flag on my credit report, which cost us to loose our mortgage financing on 12.10.2011 . I have had a A+ credit rating for the last 7 years with no flags or negative information until now. I would of had my payment deferred if I had no intentions of paying my account before the 30 day mark. I find the company uncompassionate and down right cruel when I called the reps. I have purchased a maxima, and an Armada through this company. I would not purchase another Nissan if you paid me to do so. They have just lost another customer! I would not recommend this company to no one.
Horrible Business Practices! – When my daughter purchased her NIssan, she lived at home with me. She has since moved out, but because Nissan has my phone number on the original paperwork, they call continuously. Here's the kicker... I've given them my daughter's current address and phone number. She's contacted Nissan to give them her current contact information. During the last several phone calls I've received, I've asked them to check the notes on her file for her contact information which has been given to them repeatedly. Finally, last night the caller apologized and said I would not be receiving any additional phone calls from them. Guess what? At 8:35 this morning they called.
NISSAN MOTOR ACCEPTANCE CORPORATION – WARNING ALERT:
NEVER BUY A NISSAN VECHICLE, PEOPLE THINK THAT THEY HAVE BETTER QUALITY VECHILES BUT THEY REALLY DON'T. I PURCHASED A NEW 2006 NISSAN MAXIMUM HAD MANY ISSUE WITH THIS CAR TOOK IT TO DEALERSHIP SEVERAL TIMES BUT THEY COULD NEVER DUPLICATE THE PROBLEM BUT NOW THAT MY WARRANTY HAS ENDED THEY FIND THE PROBLEM. I KNOW THAT I WAS SOLD A LEMON AND NISSAN DO NOT STAND BEHIND THEIR WORD. i CONTACTED THE CUSTOMER SERVICE DEPARTMENT AND THEY GAVE ME THE RUN AROUND FOR OVER A MONTH, THEY HAD ME TO WASTE UNNECESSARY MONEY........... SERVICE REALLY SUCKS TAKE MY ADVICE AND STAY CLEAR FROM ANY VECHICLE MADE BY NISSAN.
Nissan Motor service SUCKS.
DO NOT USE NISSAN MOTOR!!!!!! – If you ever go into a Nissan dealership and they try to give you a loan from Nissan Motor Acceptance RUN THE OTHER WAY! This business is so corrupt, and SOOO money hungry, they should be shut down. They run their business like the mafia, and will try to intimidate you with men calling over and over and over for their payments, even if you are only a few days behind. I researched the company before accepting the loan, and ALL the reviews were bad. PLEASE PLEASE don't make the same mistake I did, and think it won't happen to you. IT WILL! They repossessed my car ILLEGALLY, after giving me the run around and PROMISING they would take the repossession notice off of my vehicle. Three days later I walk outside and my car is gone! Now I have to pay off the FULL AMOUNT of the loan, which is $8,000 apx. They will not give me the option to reinstate, and pay up to what I owe. So now I have to refinance, and pay ALL the towing fees which will exceed $1,500! They have the worst customer service, all black people who can't speak right, or the 3 southern manager hicks they have managing all the phone calls, who are beyond stressed and don't give a crap if they ruin your life. If you are lucky enough to even get an American rep, because other than the few Americans in their SMALL office out of Texas, they have outsourced all their other calls to foreigners, who can't even speak English and are dumb as rocks. The foreigners don't have credit scores or the ability to even comprehend large amounts of money. So how will they be able to help me with a loan for $10,000? You will NEVER be able to reach their owner, he lives in JAPAN. There is no fighting them, even with a lawyer unless you want to pay millions to track down the owner. PLEASE seriously RUN!!! I have had problems since day one. I will write review after review, just to make sure I can let as many people know NOT TO SIGN ON NISSAN MOTOR ACCEPTANCE CORP dotted line!
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