Doesn't Recommend

Richard W.

Joined 1 year ago

I used to be a loyal Lewisville Mitsu customer. I have purchased two brand new vehicles from this place and referred a number of other people to them. My fiance went in to purchase a new car, and while they were trying to work a deal with the banks, we offered to put a good chunk of change down, but not all at once. We offered to put up have of 5k and the other half with in 7 days. This has been done numerous times in the past and I have done it with every car I have purchased. The owner came back and said that since we were moving out of state and would be out of state at the time the rest of the money was due, they didnt trust us to pay the rest of the 5k. To even insinuate that your customer is going to steal your car blows my mind but to do this to a repeat customer who has purchased vehicles from you in the past is absolutely unacceptable. There are many dealerships who would love to get 5+ grand cash on a car and not insult their customers in the same breath. Will NEVER deal with these guys again, and will warn everyone I come in contact with to do the same.

Doesn't Recommend

B L.

Joined 1 year ago

Typical Used Car Dealer. For all of you Lewisville Autoplex customers who are so pleased with the great deal you got from them...... go back and look at your paperwork and see if you paid for the VIN etching that you didn't ask for and also see if you paid the dealer inventory tax that they are required to pay the county, but they slide the fee in the contract and say you have to pay it. And I hope you didn't buy the extended warranty that they offer, because you can get it a lot cheaper elsewhere. They also advertise "Satisfaction Guaranteed" on all of their cars and it isn't worth the paper it's written on. They claim 100% commitment to “you” the customer, but when it comes right down to it, they're interested in one thing and that is to make as much money off of “you” the customer. Here's a portion of the Ethics Guide published by the NADA. I wonder if they have read it. (3). SALES Implicit in these standards is the requirement that NADA members comply fully with all federal, state, and local laws governing their businesses. At this dealership, the sales professionals will at all times... ?Embrace the spirit and the letter of the law governing the retail sales of new and used vehicles. ?Be honest and truthful when dealing with customers. ?Have a thorough knowledge of the product and be able to apply that knowledge to help satisfy the transportation needs of the customers. ?Provide each customer with a thorough and clear explanation of the steps involved in the purchase or lease of a vehicle and follow those steps diligently. ?Always treat each customer in a professional manner. ?Be responsible for the prompt performance of post-sale administrative and delivery procedures. ?Represent the dealership and the automobile industry in a professional manner.