What is up with this company? I
actually love much of their online product and have purchased several items over the years. However, they have a bad habit of charging ridiculous handing and servicing fees, claiming oversize handling charges apply via the manufacturer.
I have purchased the exact same item elsewhere for much less base price and NO extra charges even though the item came directly from the manufacturer. When I contacted one of the vice presidents and sent him the link to the same lighting product Horchow had on it's website for more money and a steep handling charge the other company wasn't charging, I never heard back. This used to be a top of the line quality company, but the ridiculous prices and gouging of extra fees should, hopefully, put this company out of business soon.
And I just received an email that offered 50% off for three hours. When I went to the website, the sale was over. Geez, fire your marketing department if they can't get these things correct. It's unprofessional and insulting. Too many online discount stores competing to keep behaving this way as a company.