Dentists >All American Smile Ctr
1103 S Josey Ln Ste 707, Carrollton, TX | Directions 7500632.951664 -96.888818
Neighborhoods: Original Town
Stay away – If I could give this place negative stars, I would. Avoid this place at all cost!!
I had clear retainers made and I requested them to ship my retainers. The retainers did not fit well the first time. So I had to return to redo the molding. However it has been 2 MONTHS since my redo and I have not received my retainers. I have called and left messages. And each time they've given me an excuse. First they said that they have already mailed them to me and now they won't even talk to me.
Impatient with children – This place is quite ghetto-looking. The first time I took my daughter there, we had a pleasant experience. Six months later we returned for a routine check up and had an awful experience. The male assistant was extremely rude and impatient with my 3 year old daughter. She was getting x-rays for the first time and didn't understand what was going on. The male assistant was pretty aggressive and almost yelling at her! That fueled her fear even more. The female assistant was relatively polite, but both were grabbing her face and telling her what to do with great impatience in their voices. They clearly do NOT know how to handle young children. I am calling tomorrow to file my complaint and cancel the 6 month check up. Absurd treatment to a frightened 3 year old.
Very Friendly Staff – I took my family on a Tuesday evening and they were able to get us all in after I got off work. The staff was great with my two little girls and they loved the dentist! I thought we were going to have to wait long since it was evening hours but it wasn't bad at all. I highly recommend this place and we will be back in 6 months when it's time for another cleaning.
If you want to WAIT for a CLEANING ALL DAY this is place to – NOT RECOMMENDED!!!
HR person Shakeshia Edwards - VERY BAD!!!! – Wow. I just got off the phone with a rude person from this practice. She is in HR, her name is Shakeshia Edwards of All American Smile in Carrollton.
All I ask was some questions before sending my resume out for a position that they inquired me for. I wanted to see how was their customer service and politeness towards the public, community, and etc., over the phone. Apparently, she was apprehensive of telling me how long she has been with the practice, then she just hanged up on me. That was not good public manners.
I've been in this industry more than 4 years, here's a RULE OF THUMB for everyone:
If a practice treats employees bad, then most likely they are going to treat the patients bad and give poor quality of service. This is called the domino effects of mean upper management = stress out employees = bad service to public. BEWARE when going to this practice for a job or as a patient. They have other locations as well. Stay clear away.
PS.... Trust the dental assistants, they see everything.
Family friendly dental office – Being a mom. it was great to go into a dental office where it was in and out and especially getting the kids in earlier to school. And come to find out they are open late so now we will make our appointments after school.
the kids are happy and cant wait to go back for the cavity fil-in. They treated all of us with a great attidude and made are wait shorter.
I was overall happy with the results
OMG, THE BEST DENTIST :) – I had the worst toothache last week, so i went here cause its close to home! i thought it would be super expensive. I dont qualify for medicaid, because I work ... but i dont make enough money to buy insurance. I WAS SO HAPPY that they could give me a payplan :)))))) anyways the prices were affordable and i can make payments on the work i get. The staff was friendly, the doctors were AWESOME! they had like a multicultural thing going on <3
most important thing is my toothache is gone.
Phony dental office – This is a fraudulent dental office. they charge you and your insurace for the job that they never done. they know that their patients never come back for the second time so they targeting new customers. if you don't want headache, never go to this dental facility and never give them your social security number and they continue to charge you, besides, you never get the good treatment and all you get is bill!, i never forget the experience i had from this facility.
Racist, Unprofessional, Incompetent – These people are racist. They do not like white people. Since the entire company (with the exception of the owner) is hispanic, this is how they market their business in an effort to appeal to a larger patient base (including whitepeople, even though they don't like you they are cool with taking your money). They will hire a white girl to do a (English) radio commercial in order to expand their clientele to white people to get their money. Then, after telling the white girl how good a job she is doing, they treat her badly to try to force her to quit in an effort to reduce payroll since they no longer are running the English commercial. After refusing to quit, because she was thankful to be employed despite the hardships on the job, they find an arbitrary reason to fire her even after they assure her that she is doing a great job and they are happy to have her as part of the team! Don't feel bad unsatisfied patients for you are not alone. They treat their white employees just as bad as they treat you. On the flipside, if you are hispanic and cant speak english well enough to address a public audience of white people on the air, this might be your dream job. Why do you think of the 17 posts on here 2 were positive and the rest horrible? The reason is that 1 of the positive reviews was definitely fake and made by an employee or someone who has a vested interest in this company, and the other was from someone needed service from someone who speaks spanish? This company is horrible. You should not affiliate yourself in anyway. 1 of 2 things will happen here. Either you will be totally screwed as an employee, or your mouth will get rotten and hurt really bad as a patient.
PROS: If you are hispanic and didn't bother learning the native language of the country in which you chose to reside, you will have someone who will be able to communicate with you.
CONS: An astronomical amount of cons. Basically, you name it.
By the way, I am very confident that the manager of one of their offices is covered in prison tattos. I don't know much about prison tattos, but some of them strongly resembled an episode I saw one time on the history channel about Tango Blast, or maybe it was Texas Syndicate. I forget. Anyway, you probably dont want his fingers in your mouth any more than you want a proctologist's fingers in your mouth. Best advice is to find another dentist.
"This is how I do business". <---You were not kidding according to the reviews LOL
Should be shut down – i started taking my kids to this dentist about six months ago . at the time our insurance was medicaid with covers most procedures. While we were on medicaid my daughter had to have two root canals one on each side. the dentist didn't ask me if i wanted them to just fill the teeth after the procedure or place a crown they just decided to fill it in for some odd reason and place a crown on the other side. needles to say that one simple proceedure has been six monthes of hell.they have made appointment's for me and not called me to they made the appointment which led them to charge me for missed appointments that i refused to pay for. It took them at least three months to get her crown put in because they didn't give me the right info or made the appointment without telling me so she had to be re evaluated for the crown 3 times and each time they didn't put wax over her braces so the mold got stuck in her braces which was very costly to fix and took forever to get them to pay for the repairs. om top of all thayt the tooth they decided to fill in without consulting me needed a crown because thats the tooth that the band for her braces went on and i eneded up paying 800 dollars because at that piont we were off of medicaid. If they would have consulted me like they were supposed to i wouldnt be out that money. on several occations we sat in the waiting room never seeing any one for hours only to get told we would have to come back. on one occation i had to argue about the where to put the spacers in my daughters mouth so the rest of her braces could be installed.. the problems go on rude employees, problems with there records and alot of employees that dont no what they are doing. its a nightmare!!!!!! i would run from this place as fast as you can
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