05/12/09

Unbelievable/Owner crass & insensitive(1000's of customers)

by bobby1123

I try to frequent small independently owned restaurants to support small businesses and find them usually customer oriented, polite, friendly, etc. and happened on Besa's almost 5 years ago. I even suggested it as a first date with my now gf. We have been ordering delivery and dining in now for almost 5 years. In this time, I have never once complained about service, the food itself or anything. Until today.

We ordered 2 pizzas for the evening (1 mushroom & 1 sausage). When we got the pizza in the door and opened the box, we noted the sausage pizza smelled funny...like b.o. or dirty socks. We continued on thinking it may have been the dough cuz sometimes pizza dough gives off a weird smell at times..... so we started to eat and found there to be something wrong with the taste of the sausage pizza. We immediately stopped eating and talked about it. We both felt that they should be notified and we called to inform them of the situation.

When we called the employee immediately put the owner on the phone. (We know this because we asked if the was the manager and he replied no, he was the owner.)

So we proceeded to tell the owner what had happened and the sausage pizza tasted bad. We did not want a refund or another pizza sent out. Mainly, an acknowledgment that as a loyal customer, they respect our imput and want to see satisfied customers. I had expected that in the very least, and a generous offer of something to the effect of-hey next time, we can make it up in a comp'd pizza at your convenience.

But noooooo. The owner said "There is no way the sausage pizza was bad. 15 customers ordered sausage pizza today and I no complaints."

It continued on a negative path that resulted in basically an insult-encinuating that we had intended to swindle him out of $20 pizza. by way of a refund.

You're kidding me right? This is how you conduct business in a customer centered industry like the food service/restaurant..we were shocked. When I said this is how you treat a valuable customer/ he responded with I have THOUSANDS OF CUSTOMERS. (1,000'S) In other words, he didn't care if he lost our business! How cold and impolite. but maybe that's how they treat people in Albania/Serbia where they are from. Does he know he's in America where we care about people and customer service is regarded a high priority in the restaurant/food service industry.

Oh, btw, I did request a refund for the pizza we didn't eat, since he has THOUSANDS of customers, he shouldn't mind:)...after reading some of these reviews, I feel I might not be alone in my experience. Its too bad, because I had hoped I could depend on a local intimate restaurant that had genuine and quaint feel, but alas, they are RUDE and I wouldn't recommend this establishment.

• Pros: good mushroom pizza
• Cons: Insulted by the owner!

04/08/09

If you want really italian, come over

by Zenbutterfly

Pizza is amazing, the Italian dishes remind me of those from Bronx's Little Italy. Try the Baked Ziti I guarantee you will NOT be disappointed.

• Pros: Pizza tests just like NYC pizza
• Cons: nada!

12/03/08

great hidden treasure...

by teknodogg

found while walking toward hobby lobby...and decided to stop in for a quick lunch

upon ordering the very nice server told me about the lunch special...and I placed my order

spaghetti w/ meatballs and it comes with free bread, salad, and a soft drink with refills

wow...what a deal and the portion was huge I had to take some home.

their meatball was very tender and flavorful, and the spaghetti was cooked just right, wasn't under or over cooked. the salad had a very full tasting house vinagerette dressing with banana pepper (which i love)

and a huge cup for soft drinks which I didn't need any refills at all.

it was a very good experience I would give it a 5 star but the deco is very fast food ish and family styled

but the food was fantastic and the people/server there were wonderfully nice and helpful to me

I'd definitely go back there again

• Pros: great price, great portion, fantastic spaghetti w/ meatballs, very helpful and nice servers
• Cons: hidden location, deco can use some updating