Frisco Lawn & Power Equipment

Never answer phone/can't find mower/employee rude. Took 2 1/2 weeks to complete tune-up/repair. We always had to call throughout the process which involved no one answering phone/hanging up accidently/can't find ticket/can't find mower! I was one of three customers this morning there. Young employee was waiting on a customer and an older employee was rude and obviously pushing the younger guys buttons when the young employee asked a question. Older guy was rude and made all feel uncomfortable. All I thought was what if that was my 20 something yr old son learning the ropes & he was talked to like that in front of customers!! I wanted to get the kid and leave after telling them OFF! I was picking up mower for husband prior to picking him up from airport later on this afternoon. So I was dressed head to toe to greet him:) When the employee was rolling the push mower to the truck he asked if I could get the other side and help load it in the truck. I was ticked already but this was the last straw. I went ahead and helped just so I could drive home and write this review. After having the mower you would think they could have maybe wiped it down or something bc it was greasy and so were my hands.

Needless to say my husband was already turned off with their unprofessional business they run but after I told him all this.......well? The will NOT be getting our business or referral.…

Horrible Customer Service / Look elsewhere. First time customer. Invoice indicated mower would be completed on a certain date. Two days after the date I called; "working on it now, someone should call you tomorrow". Three days of the exact same response to my inquiry. Went to the business today; "waiting on a part that may be in next week", asked for my mower back, took 15 minutes to find my mower. Told the young associate it would be nice if honest information was relayed to customers in this situation. His response; "did you see how long it took to find your mower? We have a lot of mowers to work on. Tis the season, Brother." I am glad the business of healthcare is not ran in the same manner.…

Good People Good Service. I have had my mowers serviced here for many years and bought a refurbished unit. I have found their service to be excellent and timely. I always bring my mower in durig January, when they offer a discount for an annual tune up.

They always take time to demonstrate what I have purchased and answer questions promptly and politely.

Buy your equipment here and not at the Big Box stores. What they sell is generally of much higher quality.…