Plano >Bath Junkie
I am in total agreement with the review that was written in August 2011. I loooooved BJ as they started in Arkansas. I have supported them since moving to Dallas. I no longer will support the lone store in the metroplex. Amber, the owner talked down to me and did not treat me like a customer. I guess she forgot that we are the ones that keep them in business.
I have never been treated so rudely by anyone in the retail business. I went in to use my Groupon and they were out of what I wanted...specific item that was $10. The owner was extremely rude and yelled that I shouldn't have waited until the last few days before the Groupon expires. It was my fault, the customer that the owner did not order adequate supplies to be sold. my fault. I will never shop at Bath Junkie in Texas again. I will order from stores in AR or buy when I visit Arkansas. You don't treat your customers the way I was treated.
I also had the similiar quote the other reviewer had aboyt being "there 10 years"...really? None of my friends will ever give this Bath Junkie a dime.
Horrible and quite embarassing the way the owner acted. I just asked kindly to extend until the product came in that I was looking for. I got a big fat NO.
Owner is AWFUL.
If I could give zero stars, I would.
The customer service was horrible. Today was my third visit to this place, and every time the owner has had a bad attitude.
The first time, I went in looking for something specific. She said she ordered them, and everything else in the order had come in, but not this. They should be in "soon". I asked if they have a call list for when products come in, since it's not exactly close. She gave me the biggest attitude about it and basically said "yeah, we can, but..." and then never did. I don't even know why I went back, but I did. The second time she was just negative to be around as well.
Today, I had a coupon that apparently was misprinted. She started yelling at ME about it and it wasn't even my fault! I asked her to stop yelling at me and she said she wasn't, she was just mad at the company. I'm sorry, but since when does a customer need to hear an owner vent about something. And she didn't accept it, would not make any exception, even though I was planning on spending more than the coupon.
I told her it was horrible customer service and she said, and I quote, "the customer service is fine. I've been here 10 years. How many times have YOU been here?"
Apparently only long time customers are worth being nice to. I will NEVER go back to this location, EVER.
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