10/07/09

Great food, fine service

by ralphyboy1974

I find myself at Cafe Lago about once or twice a month for brunch on Sunday. The smoked salmon omelette is always great - probably my favorite - but everything I've had there has been great. I've never had anything but good service here - and the owner is always pleasant and helpful. I recommend this place if you're looking for a great Sunday brunch - with the added bonus that it's almost never packed.

04/29/09

Rude Staff, Fraudulent Credit Card Charges

by deejaye1775

The service was inattentive and the waitress was VERY RUDE. My 2 friends and I split the check evenly and the waitress charged us each $.50 over what we should have paid. But we were so uncomfortable there we didn't complain about that, or the fact the woman didn't give us copies of our receipts. I marked through the tip area and wrote the total without any tip as her "service" did not deserve it. (I found out later, my friends did the same.) Our credit card statements all came up 20% more than what we'd signed!

I called the restaurant twice (as they never called me back) and was informed by another rude woman that they added on their own tip and 20% was standard. She also told me the $.50 split charge was listed on their menu (it's not, I didn't see it in person and it's not on their online lunch menu). I told her the service was terrible and the waitress was horribly rude, and I intentionally did not tip. She told me I should've complained while I was there, and she refused to refund the 20% to my credit card. I've had to file a dispute with my credit card company.

Avoid this place like the plague. The food was mediocre, the attitude was unprofessional, and the aggravation afterward is inexcusable.

• Pros: none
• Cons: Rude wait staff, fraudulent charges

04/28/09

Cafe Lago = Illegal charges on credit cards and rude service

by mindypaine

I'm easy going, but when someone overcharges my credit card with a 22% tip and then expects me not to notice, I get a little upset. Is this part of the new Obama plan to take money from people unneccesarily because they think they've EARNED it?!! The service was beyond horrible.....not just NOT checking in on you, but insulting me for my choice of food and acting put out when I asked for an explanation of the food. I was there with guests and was very embarrased.

Watch your back if you eat at this place. And watch out if they don't give you a receipt, because I was sick of her attitude and didn't want to ask for it (I used my credit card), but now I know why she didn't give me one. ...because she was going to overcharge me and she knew it and now I have no way of proving it unless I call up the IRS and get them to investigate, which I have better things to do...but I do have time to write a review on her to protect everyone else. And I know it wasn't a mistake because the same thing was done to the other people at my table who also used credit cards. Someone smart enough to be a smart a_ _ is also smart enough to know that they are overcharging 3 people. One person at our table also called the restaurant to inquire and was given lame excuses and not called back (as of yet), which raises further doubt.

• Pros: Good food
• Cons: unethical service and rude management