06/03/09
Service in name only
by Diogenes at Citysearch
The experiences of other posters correlate with mine. A month after the accident and 2 weeks after providing UAIC with a copy of the police report they have yet to issue a clam denial so that I can have my car repaired under my uninsured motorist coverage. Be aware that non-standard auto insurance companies in TX can write policies limiting coverage to only those drivers specified on the policy. Apparently makes no difference if the insured driver is in the vehicle, but not driving. With policies like this on Texas vehicles you are pretty much forced to carry uninsured motorist coverage.
- Pros: Secretary answers the phone and takes message
- Cons: Agent never returns your call
04/28/09
Criminal Activity at this company
by HoustonTexas at Citysearch
I was rear ended at a red light. I was at a complete stop. The person that rear-ended me was insured by united, did not speak english, and did not show a TDL. I spoke to united, received a claim number, and an appointment for an estimate. I kept that appointment in good faith - never heard from an adjuster. After many unreturned phone calls the adjuster finally contacted me to tell me my claim was denied because the man who ran into me said i put my car in REVERSE and ran into him - a fraudulent statement. i have 2 witnesses to testify to the truth but United will not contact them because they work at the same company i do - the accident occurred 2 miles from my office during lunch hour. i have filed a complaint with TDI and the Fraud unit of TDI, and the Better Business B, and ICE. This policy was good for 30 DAYS!!! United is taking money from questionable consumers and refusing to pay legitimate claims. I will file a complaint in every state they do business in.
I encourage ALL of you to file complaints. Better Bus B refused to pursue this - I am still waiting on TDI to determine what that outcome will be. I have kept all of my documentation. I will go to the media and expose this company next. They are accepting false statements (a felony) and are accessories to these crimes. They will be held responsible.
- Pros: Someone will be prosecuted
- Cons: Not soon enough
12/16/08
Motorcycle Accident
by HondaShadow1100 at Citysearch
I was sideswiped by a driver with this insurance company back on March 14, 2008. Broke my foot, messed up my bike, she got a ticket and another biker was an eyewitness. I hired a local law firm to handle my case. After 7 months they get a letter from United Automobile Insurance Services claiming they cant get in touch with there insured and deny the claim and that my only recourse is to either submit the claim to my insurance company or go after there insured directly. My lawyer (the lame duck he is) sends me a letter dropping my case. So 7 months later, my bikes still wrecked, my foot still has a lump on it and Im back at friggin square one with these scammers. Needless to say I am filing all the complaints I can.
- Pros: There are none, this business is borderline illegal
- Cons: They are still in business
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