Went to Frisco Eyecare about a month
ago because of a groupon they have. Had a great experience. They had a great selection of frames. The doctor and office staff are very polite and friendly. My family and I will definitely be going back.
Came across Frisco Eyecare because of a
groupon costing $50 and covers eye exam and $200 off glasses. The groupon add says that it covers a COMPREHENSIVE EYE EXAM, lenses and frames start at $69 each. Dilation is not covered in the eye exam, it is extra. Lenses for me (I need bifocals) are $198. The least expensive frames are $179. To get even the least expensive glasses will be $200 more than the special with $200 off!
Ms. Amanda J.
I'm sorry that you felt that you had a bad experience at our office. It is always our goal to ensure all of our patrons receive the highest level of customer service by me and my staff. I can assure you we tried our best to take care of you and your mother. I'm sorry we were unable to meet your needs.
My mother and I went into this place of
business today to look for new eye glasses for her. Her insurance company referred her to this location for glasses and lenses. Unfortunately, we were not greeted upon entering the store and then the man at the desk apparently did not even know the name of the business that he is working for - the insurance company gave her this address but said it was Precision Eye Care and we just wanted to make sure we were in the right place before wasting time looking and then not be covered by insurance. Then the man looked up my mother's insurance, walked around the counter and pointed out the glasses she would be able to get and said good luck. Really?? That is not the customer service I expect. When I go into any place of business where I am going to purchase and item or a service, I expect to be treated with respect. I asked if he had a comment card we could fill out and he told me no, however a few seconds later I saw a survey in letter style on the desk.... Unbelievable. I asked to speak to the office manager and after waiting 10-15 minutes Dr. Le actually came out. She had a smirk on her face and asked what happened. She said she was sorry for he had acted but SHE WAS LAUGHING WHEN SHE SAID IT! I was appalled. Needless to say we left immediately and would not recommend that ANYONE trust their eye sight to people who are so rude and downright mean.
So happy with the new ownership. The
place looks fantastic after the remodel, the selection of available frames are incredible, and my husband commented that it was the most thorough - yet fast - exam he's ever had! The new doctor also has young children, so she was great with my preschooler and toddler. Highly recommend!
Wonderful experience. I recently went
into Frisco Eyecare for an eye exam. Apparently there has been an owner change. The new doctor was very nice and pleasant. She was thorough with her examination but fast and efficient. Her staff was courteous and professional. The customer service was awesome. They had great selections on glasses and sunglasses too. In fact, I ordered my contacts and got a pair of glasses as well.