(214) 219-2228
3699 McKinney Ave
Dallas,
TX
75204
32.8079
-96.7971
Neighborhood: Oak Lawn
What People Are Saying About Ice House Jewelers
The Editor
Contributor
Citysearch
West Village jeweler known for custom creations and large selection of men's rings carries local and European designers like Xen.
01/29/08
WORST JEWELERY
by malle
DONT EVER DO BUSINESS WITH THE LOSER WHO OWNS THIS PLACE. THATS PROBABLY WHY HE GOT SHUT DOWN. FOR CHEATING PEOPLE AND STEALING THE MONEY AND NOT GIVING WHAT WAS PAID FOR.
- Pros: NONE
- Cons: NONE
12/20/07
Worst shop at West Village, hands down!!!!
by riotgirl
If the store is actually open when you are shopping around West Village, JUST KEEP WALKING! My mother purchased a ring there for my birthday at the beginning of November but had me go to the store first to make sure I liked it. I asked if they had another one like it with a citrine stone instead of the amethyst and was told no, but that they could order the stone from the manufacturer and change it out for me. My mother and I have both called repeatedly since then to check on the ring. She was able to reach them to pay the 50% deposit on the ring (back in November) and since then, we have had ZERO luck contacting anyone there. And they keep some very odd hours because any time I have tried to go in person, they are closed - and they have all been totally normal times of day, like before 5:00pm even. I finally got someone on the phone a couple days ago, was placed on hold for 5 minutes, and then when I finally hung up and called back, no one answered! It is now December 20th and I seriously doubt we will ever see our money or the ring again. Very professional, huh? If the rating could have been star-less, that is how I would have scored Ice House Jewelers.
- Pros: None
- Cons: They are never open, have no answering machine and put you on perma-hold if you DO get them on the phone
05/18/07
Buyer beware!
by dalblooms
Do yourself a favor and do your homework by checking with the bureau before choosing a jeweler. Unfortunately, we went to Ice House Jewelers without first finding out about the customer complaints for customer service and return or refund issues. They previously even held an ?unsatisfactory? rating. We wanted to customize a ring and were originally told by the owner that it would only take around a month. Great! But once the process began the problems started to mount as did our frustration. The owner is extremely unprofessional and FULL of excuses. What was suppose to take a month painfully dragged out to nearly 5 whole months. During this time, the owner would not return our calls (sometimes for weeks), cancelled appointments ? often times on very short notice and was not even available during posted business hours. His door was actually locked during business hours- unbelievable. There is something fundamentally wrong with this since he already had a large sum of our money and we only wanted the final product to be finished so that we could move on. By the middle of this terrible ordeal, we were ready to get out- just to get away from him and to move on to professional jewelers. Our greatest mistake was giving Ice House another chance to make this right. We felt like we were working with people who had no clue- we had to ask several times to get a certification on our diamond- we also tried without success to get a written warranty. The owner is very reluctant to do this for some reason, even thought it?s a standard among the profession. When we FINALLY got our ring there were actually mistakes and visible flaws. We should have never given this business a chance. To top it off, when we had the ring appraised by a reputable company, it was only worth ? of what we paid for it. This entire experience has been awful- and now the owner will not give us a refund. I?ll be surprised if they stay in business for much longer.
- Pros: none
- Cons: value, customer service, dishonest
The Details on Ice House Jewelers
Save Money:
Save from 20 to 40 percent in July during the annual Summer Meltdown Sale. Retailer also participates in the Partner's Card program to benefit The Family Place.
Category:
Payment Methods:
American Express, Cash, Check, Visa, Discover, MasterCard
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