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Last updated 5.20.11

What People Are Saying About Best Buy

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In Short – Founded in 1983, this high-tech haven is recognizable by its blue, box-like building stamped with a yellow price tag-shaped logo. Explore the wide, gadget-lined aisles and find brand-name goods including personal computers, video games, TVs, digital cameras, cell phones and fax machines. Choose from a slew of popular brands such as Canon, Microsoft, Samsung and Sony. In-house installation services are available for most car audio and video systems, home entertainment systems, satellite hook-up, and home appliances.

Editor's Tips

The Extras:
If your computer crashes in the middle of a last-minute project, don't freak out, just call the Geek Squad, Best Buy's affiliate 24/7 computer-support task force. See website for details.
Know Before You Go:
Before you hop in your car, check the weekly online-only sales event Hot Deals Wednesday for savings on computers, cameras, electronics and appliances.
Look Good:
Don't get stuck with a lemon: Purchase the optional Performance Service Plan with your product to ensure long-lasting performance.
1 Star Rating: Poor

02/26/10

Never Ever Ever use the Geek Squad here......ever

by jaco123 at Citysearch

I cannot stress this enough.......steer clear of the geek squad. I brought my computer in for virus removal which they said would take 3 days and they would call me when they were done. About 2 weeks later I had not been called so I visited the store to check on it. They said they needed the system discs to finish the job. Meanwhile I got an email from them asking if I was satisfied with the work on my computer when they were still working on it. I logged on to their website to track the progress and it said that my computer was finished and I had picked it up a week earlier. This was a total lie as they were still working on it at the time. When they finally did finish I got my computer back and guess what?? Two weeks later I got the same virus on my computer again. This happened with the antivirus software that THEY installed. All this for over $200. This is a pitiful excuse for a company. I curse the day I ever decided to trust them with my computer. Do not make the same mistake I did.

  • Pros: Nothing
  • Cons: Price, Customer Service, Competence, Everything