Knox Street Pub & Grill

11/08/09

Worst attitude of any manager I've ever seen

by Emrw44 at Citysearch

I have never seen a worse attitude from a manager of an establishment. I have been a regular customer of Knox Street Pub for years. I have spent many enjoyable nights there, and up until last night would have called it one of my favorite bars in Dallas. However, I will now never go back. Last night my credit card was incorrectly overcharged by $50 (I got an itemized receipt that contained several items I did not order). When I spoke to the manager he was incredibly rude to me, refusing to do anything about the situation even after admitting that there was another person there by the same last name with a tab open. It seems to me that it should have been clear that this was a simple mix up; since no bartender had ever asked me my first name when I ordered drinks I assume the other person's first name wasn't asked either and their drinks were put on my tab in error. However, instead of trying to work with me in sorting out the situation, the manager refused to display any hint of decency - telling me arrogantly that "they don't stay in business by ripping people off" and even at one point threatening to call the police for theft of service. To top it all off, after I refused to sign my credit card slip and authorize the transaction, I called my credit card company to find that Knox Street had not only proceeded with the charge, but had added an EXTRA $20 in tip for themselves. Knox Street obviously has no interest in retaining customers and I will definitely be discouraging everyone I know from going there in the future. From now on I will be spending my time at bars that have bartenders who know how to do their jobs, and managers that aren't rude to customers.

• Pros: Strong Drinks
• Cons: Terrible customer service, bad attitudes from staff

07/14/09

I loove this place!!!!!!

by Tommyj at Citysearch

It starts at the door. The door guy is always friendly. I love the fact the bar pours to my liking. I went the other day and they had $4 "you call its". The manager was super nice to refund my money when the Golden Tee crapped out. Not sure why emilytri thinks she is going to get beat up......maybe she should try the irish nachos!

• Pros: Great drinks...great on the pour
• Cons: I leave without my wig

07/05/09

Disgusting display of a "manager"

by emilytri at Citysearch

I went to this bar with some friends on a Saturday night, and I enjoyed it at first. We were there about 20 minutes when we witnessed the MANAGER push someone on the ground and knock him in the face repeatedly till the guy was bleeding profusely. When I overheard the manager talking about the incident later, he said the guy just said the wrong thing and made him mad. I will NEVER go back there again for fear I might say "the wrong thing" and be attacked by this guy...