Fry's Electronics

Doesn't Recommend

A H.

Joined 3 months ago

Fry's is an Electronics retail giant who draws a lot of people to its stores due to their large amount of electronics merchandise, numerous ads, and discounted prices. I had been patronizing Plano's store since its opening but I recently noticed that the customer service there is deteriorating. This didn't bother me much since I am a techie which eased my shopping experience there.

From time to time I was getting defected merchandise but I didn't have a problem returning them as long I had the receipt. Well this being said, yesterday to my surprise I was treated poorly when I tried to return a box of media that I purchased a few days earlier and found the 1st disk not working so I took them back. The manager in charge happened to be at the return area at the time and refused to take it back unless I pay a penalty for opening the box to use it saying that he can't 'resell' the box to another person with full price!.

I was foolish enough trying to explain that this was a bad merchandise that should be send back to the manufacturer rather than be put back on the shelf but the man had no interest in customer satisfaction. I refused to pay anything in lieu of returning the defected item and since it wasn't expensive I preferred to keep it as a reminder if I see Fry's ads and get tempted in the future to patronize the store.

Recommends

Nancy Hunter

Joined 9 years ago

With more than 50,000 electronic items in each store, this high-tech superstore offers one-stop shopping and service for professionals and hobbyists.. In Short
Family-founded in the heart of Silicon Valley in 1985, Fry's has become a staple for technophiles in the Western U.S. Keeping up with the latest technological trends, it offers quality computer hardware and software, audio and video equipment and telecommunication products. Each store, which range in size from 50,000 to 180,000 square feet, decorates the aisles with its own unique theme--from Alice in Wonderland to Atlantis--making every shopping trip a fun experience.