Stephan Pyles

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janetlynde

Joined 4 years ago

Flawless Food and Service. I just had a truely remarkable experience at this restaurant in the private dining room and had planned to simply report my pleasure and contentment for a job well done. Then I saw the review from the unhappy person ("no customer service") who had a dinner in the same room but apparently had a much different experience than I did.

I was told when I reserved the room that it was normally seated publicly and the charge of the room was comparable to what they would recieve in revenues were it not private. They told me it was the same price for 10 or 36 and to think of it as a room charge. As it turned out, we had 24, not 36 but I fully understood the concept and would never have asked for food or drinks "to go". How inappropriate!

Anyway, the whole point before I saw the critical review was to say that the private dining room here is the most unique setting in town. Most of my guests had no idea that the wall opened up and "voila!" there was a demonstration chef's kitchen. We had our very own chefs for the evening. The efficient, friendly wait staff was marvelous and every bite was absolute perfection, from the amuse bouche to the after dinner chocolates. Chef Pyles came to the room to check on us personally and was very charming.

I've never had such a good experience anywhere in Dallas. It's hard to believe I was even dining at the same place this reviewer described.

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francesca22

Joined 5 years ago

great customer service. WOW, went to Stephan Pyles for my birthday and was blown away. there were six of us and we felt special from beginning to end. all of my friends really loved the food and the service was outstanding. We cant wait to go back!!!! thank you Stephan!!

Doesn't Recommend

Brisingr

Joined 5 years ago

NO CUSTOMER SERVICE. I went there with a group and was outraged at the treatment. The food was mediocre. The soup was very spicey. But the dissapointment was our treatment by the staff. There was a minimum amount of money that had to be "guaranteed" to get the private room and we met about one third of it. We asked to have "take home" dinners prepared to make up just some of the difference and was told no. Our representative spoke with everyone up to the owner about what arrangements could be made to help resolve the issue and was told "nothing could be done. They had our credit card information and would bill the $3000.00" and we would not be served anything further; that the bar was closed to us and no more food wood be served unless we wanted to pay extra. We paid $3000.00 for a $900.00 bill and was denied even drinks. I for sure will not be returning.

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SallyVon

Joined 5 years ago

The best in Dallas. My dinner last night at this restaurant was remarkable. It was 5th dining experience here (all pleasant) so I wanted to testify to its consistency. I was utterly shocked to see some of the negative reviews when I came online to record my experience. It was like they were at a different place altogether. I know a restaurant can have have off nights but I have had nothing but stellar food and service each time I have been here.

I had forgotten it was restaurant week, but once we got there and saw the special menu, we decided to try it. Each bite was to-die-far. We had a salmon that was wrapped in a minty flavored leaf with a coconut and serrano sauce and a very creative black bean and roast banana puree - stunning! All the food was superb but that dish was the best I have ever had. I hope they put it on their regular menu. The short ribs and corn pudding tamales were wonderful too.

Our service was outstanding as usual - professional and friendly without being overbearing or snooty (like the Mansion). The room is perhaps the most beautiful in all Dallas, cutting-edge crisp, yet warm and inviting.

For my money, this is the best restaurant in Dallas.

Doesn't Recommend

cmk1126

Joined 5 years ago

artless at artists' rates. I swear I think they served me choice angus beef. Honest to Pete. Jack won't use the stuff in his burgers anymore (he won't even point to the angus area of a cow), but it's on the plate here. And the first time they brought me my steak, it was room temperature. They just warmed it up, bringing it back warm but overcooked without an apology. I would have sent it back, but I realized this was the best they could do. The foie gras was small and had an unpleasant texture and flavor. The empanada was adequate (the standout of the meal!). Coffee and donuts were overcooked and altogether shabby. The restaurant's "bold flavors" (undoubtedly chosen in hopes of masking the sad cuts of meat) were only mildly pleasant at their best. I wouldn't eat here at half the price. So you can learn from my review, or purchase a lesson of your own. It's up to you.

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dfwfoodster

Joined 5 years ago

Choose another.. I don't enjoy my review of this place, but its the truth .

Lets start with the food. The pork dish one of hte members of my party had was amazing. It deserves a ten out of 5 stars. The ceviche,definiteloy 5 out of 5 stars. The steak....well, that was probably 4 out of five, but due to the price, that drops it down to 3 out of five. This is texas, so your steak better be 5 out o

However, there are a few intangibles which stand outwhich will cause me to never go there again. We had made a reservation for the early evening, however, we were made to wait. However, going through the restaurant, there were many tables we could have sat at, but and were empty. During the time we were waitining 2 other groups who were older and more "hauty tauty" were saided ahead of us, and they did not have a reservation when asked.

Mind you the place was empty.

I thought he job the watier did was great, because we were slighted, it was painfully obvious, as if the maitre d' was seeing if we would just leave - if she didn't seat us.

And so with the look that she gave us when she sat us down, I give the whole dining expereince the same adjective,

"Disappointing."

Given that the whole dallas fort worth area has so many tasty places to eat, both more expensive and less expensive, I must urge you eat somewhere else and enjoy your dinnner.

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rubicon13

Joined 8 years ago

Adding to the Rave Reviews!. Loved the food, loved the service, loved the entire experience. I didn't realize how much I missed Stephen Pyles until I finally ate here last weekend. The only reason it took me so long was that I am bad at planning ahead and the popularity of this place makes planning ahead imperative. Despite the beauty of the place and implied formality we were greeted like old friends at the door and spent the evening having a great time with our server (who had been with Pyles for 10 years) selecting our choices for dining. She was a true professional, with just enough advice to help without overdoing it. Ceviche is as wonderful as everyone says. Our sampler of the salmon, sea bass, and bronzini ceviches was a perfect starter. Each very different but wonderful in their own way - the bronzini with fennel and vanilla was my personal favorite.

The meal continued at this high standard with the gazpacho a standout! The Heaven and Hell cake is all that I remember it too be from Star Canyon. Only commment is that it could be much smaller. That is a giant piece of cake even for two people to share.

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elizabethboatwright

Joined 6 years ago

to die for ceviches. My husband and I dined here for our 18th wedding anniversary last week and have spent many previous anniversaries with Chef Pyles over the years (Routh Street Cafe, Star Canyon). We were absolutely delighted to be back in the "Pyles magic". We thought the meal was superb and the menu typically creative. Thank goodness he kept the tamale tart from Star Canyon. It was better than ever - creamy roast garlic custard under tangy and spicy Peekytoe crab. The lamb with coriander cure was one of the best dishes I have ever eaten anywhere. I want to have the Heaven and Hell cake at my last supper. The service was truly remarkable - warm and professional without being too familiar or condescending. This is our new favorite restaurant in Dallas. The decor and atmosphere make for a very unique dining experience.

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fireman77

Joined 6 years ago

Get the Bone in. Make reservations and wear something nice. IE) no jeans. My girlfriend and I went there for our anniversary. I thought the place looked somewhat snooty for my taste but we ordered the ceviche scallops. The lime and pairing of the tomatoes are excellent. Usually, I don't go with the ribeye but the waiter made a reco of it and I'm glad I listened to him. The ribeye was flavorful, tender and just a great cut of meat. The onion rings, although spicey, were a perfect blend with the meat. I really enjoyed the corn in the bean sauce that accompanied the dish.

Doesn't Recommend

amber2019

Joined 11 years ago

Take It from a Foodie, Over Rated. Well after hearing rave reviews from friends when we moved to Dallas we thought, were else would we go for our anniversary?! Let me start by saying that our server and the entire staff were amazing! They made our night. Whatever the food lacked the server off set with his charm and wit. The atmosphere was great as well. With all that being said the food left a large amount to be desired. We started with the sea bass ceviche which was average. The prawn app was pretty good. The tamale tart lacked flavor and intrigue. The ceasar salad was very good, and the best thing we had all night. Mostly because of the parmesan cheese taco it came in. I had the lamb and my husband had the ribeye....both were way below average. The lamb was under seasoned and the ribeye over seasoned. The ribeye tasted like chili. And at $30 to $40 a plate, very disappointing. The coffee and doughnuts dessert was very good. All in all our meal with the above and a bottle of average priced wine was just at $200., which is what we expected and had intended on spending. The disappointment was not the bill it was that we spent that much on food that left us looking at each other puzzled. Could this really have come from a world renowned chef? As a cook and someone who has eaten all over the world, I could have made better and have absolutely had better at other restaurants.