02/17/09

Flawless Food and Service

by janetlynde

I just had a truely remarkable experience at this restaurant in the private dining room and had planned to simply report my pleasure and contentment for a job well done. Then I saw the review from the unhappy person ("no customer service") who had a dinner in the same room but apparently had a much different experience than I did.

I was told when I reserved the room that it was normally seated publicly and the charge of the room was comparable to what they would recieve in revenues were it not private. They told me it was the same price for 10 or 36 and to think of it as a room charge. As it turned out, we had 24, not 36 but I fully understood the concept and would never have asked for food or drinks "to go". How inappropriate!

Anyway, the whole point before I saw the critical review was to say that the private dining room here is the most unique setting in town. Most of my guests had no idea that the wall opened up and "voila!" there was a demonstration chef's kitchen. We had our very own chefs for the evening. The efficient, friendly wait staff was marvelous and every bite was absolute perfection, from the amuse bouche to the after dinner chocolates. Chef Pyles came to the room to check on us personally and was very charming.

I've never had such a good experience anywhere in Dallas. It's hard to believe I was even dining at the same place this reviewer described.

• Pros: Unique and beautiful private dining room
• Cons: Was hard to get in on Valentine's

10/10/08

great customer service

by francesca22

WOW, went to Stephan Pyles for my birthday and was blown away. there were six of us and we felt special from beginning to end. all of my friends really loved the food and the service was outstanding. We cant wait to go back!!!! thank you Stephan!!

09/25/08

NO CUSTOMER SERVICE

by Brisingr

I went there with a group and was outraged at the treatment. The food was mediocre. The soup was very spicey. But the dissapointment was our treatment by the staff. There was a minimum amount of money that had to be "guaranteed" to get the private room and we met about one third of it. We asked to have "take home" dinners prepared to make up just some of the difference and was told no. Our representative spoke with everyone up to the owner about what arrangements could be made to help resolve the issue and was told "nothing could be done. They had our credit card information and would bill the $3000.00" and we would not be served anything further; that the bar was closed to us and no more food wood be served unless we wanted to pay extra. We paid $3000.00 for a $900.00 bill and was denied even drinks. I for sure will not be returning.

• Pros: very upscale
• Cons: They are in for the money, not customer service