01/27/09

Great Spa and Wonderful Getaway!

by snarredondo1

I am a massage therapist, and have been to many spas looking for the level of service and relaxation that I want to provide to my own clients. I have finally found it!! Pure provides an awesome waterhouse, great for relaxing and letting all the worries of life fade away quickly. I had a facial with Paula and she was absolutely amazing. I have never had a better facial at any other Spa that I've been to. I had a wonderful massage and body scrub...there's even a shower within the room...Who could ask for more? After done with my services, I was escorted to the unique waterhouse, and enjoyed a dip in their huge, 10-person sauna. They even have a steamroom to help sweat away extra toxins released during the massage. I was given an option of hot tea, lemonade, or a glass of wine. I felt like a queen, and the service was definitely better than I have seen in a really long time. I would definitely go back. I did read the review below, and I MUST comment on it! I am a licensed massage therapist. This person claims that they are an attorney, and it is NOT against the law to massage someone that is 11 wks pregnant. If she were a little more familiar with massage ethics, codes, and requirements, she would know that it is against every rulebook to massage a female within their first trimester. During this time, the fetus' development is crucial. A massage releases toxins into the bloodstream. The toxins are lethal to the health of the fetus and that is why massage is definitely not allowed within these vital weeks. As for the receptionist informing the client that they could do the massage, this might have been a mistake; however, only a licensed massage therapist who has been through proper educating would know this. Excuse the therapist for having concern for her unborn child. Sorry, but I did love this spa, and I think the previous client's ignorance is no reason to bash a great place. It just shows how much they care about their clients!

• Pros: Ambience, Service, Relaxation, Unique
• Cons: None!

12/28/08

A JOKE OF A SPA

by jas8772

Don't bother. I had a gift certificate from my folks to use so I scheduled a massage for myself, and also massages for each of my parents when they came to visit. I was VERY clear with the girl who scheduled the massages that I would be 11 weeks pregnant. I specifically asked if I would need a pre-natal massage and was told that they did not offer those until later in pregnancies. When I called closer to the appointment to confirm I again informed the person at the front desk that I was pregnant and was told, again, that it would not be a problem. When we got to the spa on the day of the appointments, we signed in and went to wait for our appointments. At that time, one of the therapists came out and informed me that "under the law" they could not touch me during the 1st trimester and there was no one there who could give me a prenatal massage that day. 1st of all, this was a lie. I am an attorney and there is no such law. It may be a business rule, but it is not law. 2nd, this place was given TWO opportunities to tell me that there would be a problem with my being pregnant - and I even specifically ASKED about it, not once but twice. My parents and I all left and they thought they were being nice by not charging us for the canceled appointments! The customer service sucked, they lied to us and the nitwits at the front desk clearly have no idea what goes on behind the desk (and have no qualms about fabricating rules if they don't know what they are). Save yourself the potential hassle with the idiot staff and go to a real spa like Za Spa or The Crescent. This place is a joke.

11/21/08

Better then most Beverly Hill Spas!

by bhj

I just moved from Los Angeles about a year ago and have been looking for a professional and relaxing spa like the one I used to go to in Beverly Hills. Pure Spa is just that and more. Kristen, the esthetician is not only beautiful, she is such a professional she makes you feel comfortable in every type of treatment! She definitely is well educated on all of the procedures unlike some spas. The environment is extremely tranquil and relaxing. The yhave monthly specials for every type of person to enjoy! And if you are a member of Trophy gym you get an extra 10% treatments! FYI don't let the construction going on get in the way....it is definitely a hidden gem!