Massage Envy

Fooled on my last massage. I booked my last massage after being a member for 3 yrs.I have to use my last massage before it gets forfeited. On my check out the older Lady who seems to be one of the administrator (1st time seen her) asked me for a payment and explained her it's from my Prepaid and still insisted for my payment.Soo frustrated being fooled on that day.No wonder their therapist don't last long.Karma will gets you soon.…

Bait & Switch... or just incompetent?. Wife went in for massage on Friday (9/2) and got an OK massage from Ken F, but when she went to use her gift certificate, the Clinic Administrator (Sherry H) said she could not accept it for payment, as "there was no way to enter it into the system".

Really? They sell them on their web sites. So, my wife had to pay for the visit.

They even went as far to try to sell her on a membership. Let me just say that if you're not going to honor a gift certificate, who, in their right mind is going to trust you with a larger sum of their money??

Calls to the store get me diverted to "contact her via email only"... if this changes, I'll update/delete this review... for now, I'd steer clear... unless you have cash for a one-off, 'just like the other places' massage. Go visit Anatoly at Massage-Space in Plano.…

Waste of Time and Money. The therapists at this location are average at best; however, the management does every thing it can to screw their so called "members". They collect your money every month and conveniently "can't find you in the system" when you call for an appointment. Then when you get angry, they tell you not to come back. In the meantime, they have your money. Months of massages that you paid for and cannot get...…

Awesome LMT. I joined Massage Envy in May of this year. I have gotten many massages over the years but ME has one therapist who is absolutely awesome. My fibromyalgia was really bad and Ernesto B knew exactly what to do and I've been almost pain free for several months. He is intuitive as to where I hurt and his technique for healing is wonderful. He starts out kind of slow and gradually gets deeper. He has always been very professional. I would recommend him for any of my girl friends!!!!!…