Frisco >Pets & Animals > Petland
2930 Preston Rd Ste 810, Frisco, TX | Directions 7503433.102886 -96.802785
Neighborhoods: George Mixon
Olivia played a great role in our purchase- great personality, very informative- Not pushy, just helpful! A great asset to your shop. She loves what she does- your lucky to have her.
Awesome!! So excited to take my baby home! Vicky was great!
Thanks for our new addition. Everyone was very helpful and courteous, especially Kyle and Monica. Thank you very much!
Maria was awesome, great service! My daughter said, "best day ever"!
I love my Siberian Huskey baby girl! She perfect in every way! Thank you for taking such good care of her!!! :-)
Staff is always great. Everyone was really nice and VERY helpful. Love our puppy we got from you.Thank you!
After reading reviews of how much people hate Petland I'm a bit nervous about posting my experience. The point of this review is not to review puppy mill/spca, etc...I'm strictly reviewing a buying experience at Petland so others can be more educated than I was going into this.
I'd been taking my 10 year old daughter to Petsmart, SPCA, etc to find a puppy. On our way to the mall we went into Petland and held the sweetest snuggly puppy ever. She cried when we left. I cried when I heard the price! Considering our other pets are from SPCA and the pound, the price was a huge shock.
I Read reviews, studied the breed, struggled with everything from the puppy mill to the money, negotiated some on the price. Came home with the puppy 2 weeks later.
1) Included in price is 60 days of vet bills and some meds by Petland specified Vet in Frisco. If you don't use their vet, you void your 60 day warranty.
2) The costs of some meds and office visits ($55) are covered for 60 days, vaccinations are NOT covered. Be sure you read the warranty you sign. I thought vaccinations were included when talking with the staff.
3) There is a 3 year genetic warranty.
4) Includes lifetime microchip membership. Petland also did all of the registration for us. We just uploaded a picture. (About a $200 value)
5) Petland also did most of the AKC registration for us.
6) Puppy has been pretty easy to potty train
7) Took her home on Sunday, by Tuesday she had mild kennel cough and couldn't receive vaccinations.
8) Usually the females cost more than the males.
This puppy has quickly become part of our family. We are glad we are able to give her home. Very happy with the puppy.
These guys sell sick dogs!!! – We learned the hard way not to do ANY business with these people under any circumstances. We got word they had Bernese Mountain puppies for sale, a brother and a sister. They were both getting close to 4 months in age, so they were almost too old to sell as puppies. And because of their age, and the fact that they had been raised in a cage, they were going to be very hard to housebreak. But we have had Berners before and we love the breed, so I went in with the idea that this was more a rescue than a purchase. When we first saw the puppies, it was clear they were sick. Both had kennel cough, a highly contagious disease. Having them locked up in a little cage was just sickening to me. They initially wanted something well over $1000 each for them. I offered to take them both for $800 just to get them out of there and to try and find them a good home. It was not the puppies fault where they wound up. The owner was out so I was told by the store manager she would have to call him and that I should call back later. By the time I called again, the female was gone but the male was still there. So I went back determined to get him out of that place. When I bought him, for $500, I was told that because of his age, and because they had lowered the price so much, I was getting the dog without a warranty. Mind you, I was not given a choice in the matter. I either took him without a warranty or let him remain caged up for God knows how long. So we took him, knowing he had kennel cough but that he'd been treated by their vet and would be fine. What we didn't know, is that he also had giardia, a condition that causes acute diarrhea. And I mean acute! We took him to see our vet the very next day and got him started on treatments. But nothing was helping. We went back again and again trying to get something stronger to help the little guy get his bowels under control. Then recently, as a matter of last resort, our vet drew blood and sent it to Texas A&M for a full screening. The results came showing he was low in B-12, an inherited condition that makes disgestion difficult and leads to an inability to properly digest food. In all, we have spend nearly $2000 IN VET BILL ALONE. So I called Petland, they said the store is franchise owned and that I needed to deal with them directly. I called them and the store owner said he would talk to his lawyer and call me back. He never did. So I called again. He said Petland was taking care of it. I called Petland HQ. They said he was wrong and that I would need to deal with him. Sound like a run-around? It did to me, too. So I called him AGAIN and he said he would have his lawyer call me. All because I tried to help out a little puppy who needed a break. Please, do not even go into this place. Because if you do, you might see a puppy or kitten that will attach itself to your heart and you may well wind up with what we have. A sick puppy who is still being treated, and an ever mounting vet bill.
Old Short Women Named Yvette – YOU THINK ABOUT WALKING INTO PETLAND? DO NOT ASK FOR YVETTE....i went in their a few days ago, and as soon as I walked in i got this very hostile and rude look....I wanted to play with a puppy, and I got carded than I was treated very poorly...Maybe I didn't appear like I could afford the dog? But I was seriously considering purchasing a dog that day.....Sadly to say Petland lost my purchase....I was in the very last room where you play with the dogs before you purchase them next to the cash register....and I saw her treat her manager very poorly, and didn't show the owner any respect at all and raised her voice when he asked what she was doing....What kind of place is this manager running?.....All other employees are fine, and were great help....I suggests letting go of this lady and getting in 1. someone who picks her customers on what they look like 2. shows respect to the person writing her checks
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