Seconds & Surplus

Doesn't Recommend

lindarodgers50

Joined 4 years ago

very bad customer policies. Not a custom design center for kitchen cabinets. would not recommend this business for several reasons:

1. they will not allow returns of any kind. Nothing. You will get store credit . I saw a woman change her mind , about 1 minute after handing them her charge card, when she realized that the bath vanity did not have real drawers. They said, no, it is yours. The dollar is king here.

2. The owner/manager will not stand behind his products. The kitchen design team are all nice people, but beware!! The owner will not allow them to go out to a kitchen site more than one visit. this makes it impossible for them to get the order perfect. The owner, richard parker, says it is too costly.

what? I ordered over 20K worth of kitchen cabinets, and the gas is too costly?? I had at least 10 MAJOR mistakes with my cabinets. not small things, I mean , like a cabinet was missing. The refrigerator cabinet was 3" too small. The corner cabinet would not fit in the corner. $900 worth of top molding that could not possibly work with my ceiling. and so on. There were numerous delays, because of these mistakes. Parker would not fix these problems, and i ended up having to pay EXTRA to have some cabinets remade.

Do not go there, unless you want to pay more than you should, and you enjoy stomach ulcers. He charges full price for a Custom Design Service, but he is actually giving you a Do It Yourself Kitchen. He will not even allow employees to help you load the cabinets onto your truck. Really, no kidding.