HORRIBLE CUSTOMER SERVICE.
My family and I have been going to Caffey-Earle every since they opened their doors. In the last 6 months, the customer service has been appalling. I received a bill for $25 for a "missed visit" for one of my children. I, nor my husband, made the appointment. My husband and I both called and spoke to the billing department. They had a MAJOR attitude, and did not care that we did not make the appointment. They also could not tell us who made the appointment. Every question we had was answered with an "I don't know." The fact that we had four members of our family that have been patients forever, and the fact that we had never cancelled nor been late to an appointment didn't matter. The $25 was owed...and not only that, was a threat to send it to a bill collector was added to it. I do not mind paying $25 when I owe it, however, no one made the appointment. When my husband went into the office to pay the fee and terminate our relationship them, he was told that both kids had appointments this month. WOW! We never made those appointments. Apparently, they automatically set up your childrens dental cleaning appointments without your knowledge. They call to advise you of the appointment on your telephone, and when they receive no response, they charge you for the missed appointment. My husband and I have never scheduled our kid's appointments during school or our work hours. We always need later appointments. BEWARE OF THIS DENTIST. Unfortunately, a good dentist lost four patients today over a $25 descrepancy.....UNREAL.