Garland >Heritage Stonecraft
I interviewed a lot of companies for our kitchen remodel and I choose Heritage because they were the most helpful and responsive. I really enjoyed working with this family owned company. We got cabinets, countertops, new under-cabinet lighting and appliances as well as a new tile backsplash.
All of the employees were courteous and very accommodating. Every time we had a question they were answered right away. I now have the kitchen of my dreams and would highly recommend them.
Heritage Stonecraft may be an excellent fabricator, but....
Let me up front about this company. I contacted them in early October about installing a new stone countertop in my kitchen as part of a major home renovation project. I received their proposal via e-mail a few days later. Very thorough and professional, with no details left to chance. I then did my level best to cooperate with Heritage on selection of natural stone patterns, floor tile patterns, and backsplash tile, preferring to do business via their preferred e-mail correspondence. In my particular situation, a very few natural stone patterns matched up ideally with my existing kitchen cabinets, and I had decided not to pursue any costly modifications to the solid wood whitewash oak cabinets installed when I purchased my home in 1996. The cost for new mid-grade wood cabinet fronts alone may have been in the neighborhood of around $10K, and this was not a reasonable expense to undertake when on a limited budget. Refinishing the cabinet facings is another option, but very messy with toxic strippers used and very labor-intensive (i.e., expensive!). Heritage Stonecraft should have been aware of my situation, because I had clearly stated my difficulties in finding stone patterns that suited my kitchen design. They offered me no alternatives to granite with the exception of a more exotic stone called Madurai Gold, treating me with a stand-offish attitude.
Midway through the planning stage, I scheduled Heritage to start the desired work on November 4, 2011. On my own, I continued to look at as many granite samples as possible to make a final decision. I even consulted with other contractors/designers, a real estate agent, family, and friends before making the decision to go with Giallo Veneziano stone. Their consensus was this was the ideal match for my kitchen in the middle price range granites. Exotic stone was frowned upon as something that might be an issue when selling your home in the future, so this validated my decision at that time. When considering spending this much of your hard-earned money for one item, your decisions have to be ironclad and rational.
One week before the scheduled start date, I drove to NW Dallas to choose two consecutive granite slabs of Giallo Veneziano. Two importers had a scant selection of this stone in the 3 cm full slab requested by Heritage, but one other had a selection of 8 very consistent slabs that were all consecutive. I then had two slabs reserved for Heritage Stonecraft to fabricate.
Not more than 24 hours after my selection, I received an e-mail from Heritage stating they no longer wished to do business with me. No in-person meeting, not even a courtesy phone call to discuss their concerns and try to work something out. The e-mail from the president of Heritage Stonecraft gave no reasonable explanation as to why they dismissed me, only some "feeling" they had that I would be difficult to please. In this business, don't you please a client by professionally performing the services they have contracted, which I'm certain Heritage Stonecraft has done for countless other clients in the past? The mystery to me is why would a reputable company dismiss a client in this manner at the last possible moment? Shocking and unbelievable.The lesson here is always sign your contracts up front so that a service provider is legally bound to perform the service you desire, and perform your own independent research on natural stone prior to selection. In my case, I found out the pattern I selected is no longer available in 3 cm slabs because the quarries in Brazil have exhausted the supply of slab grade material - losing Heritage was actually a blessing in disguise! I now will have a Quartz countertop installed, which for some strange reason Heritage Stonecraft never advised me was a safer option in my situation.
From Heritage Stonecraft: As illustrated by this rambling commentary, Mr Kaufman gave us several indications of having some "problems" which we decided we did not want to deal with. It is sad that turning a potential customer down is now an acceptable reason to attempt to damage our reputation? Shame.
Simple the Best!!!.
I cant thank Heritage Stonecraft enough. We have previously used Heritage on our Kitchen and this time we used them on our bathroom remodel.
We ordered a bathtub from Great Indoors and when we called Heritage to let them know that it would be 4 weeks they informed us that they might be able to get it sooner. Unfortunately they had the same lead time as Great Indoors but they were able to beat Great Indoors price by $200.
Now this is why they are a great company. After letting me know they couldn't get it any sooner David took the time and found another vendor online that had the tub and was $50 less then what they could sell it to me. The online vendor had the tub in stock and could ship for free and no sales tax. David didn't have to look around for me but he took the time and saved me about $300 in the process. Thank you so much.
Now we have our bathroom 3 weeks ahead of schedule and it's just as beautiful as our kitchen. THANKS AGAIN!!!
I love these guys. We recently did our second house with Heritage Stonecraft. There service is outstanding. What sets them apart is there attention to details that I would have missed and to be honest the other granite companies I had come out to look at my job missed. From template viewings to fabrication and installation there service is great.
I also love how open and honest they are. After selecting my slabs they set up a template viewing. Before I arrived they called to let me know that the slabs we selected had a defect in them. They told me they ordered another slab and would have it here the next day. I showed up and saw all three slabs and while I did not see the defect as a problem I did take there advice and use the next slab. Couldn't have been more happy.
Also ask them for references. Recently I saw some negative reviews on Citysearch. Thats not going to deter me as they have done another house for me. None the less in there showroom they have over 4000+previous customers reviews ON DISPLAY! You can look through the binders and call anyone you wish. I did this with my first kitchen.
To sum up my review, GREAT JOB!!! We will be in touch when we do our bathrooms.
Fantastic Contractor - Easy. They were referred to us by a friend who had used them a couple times in the past. They made everything so easy and everything was done on time and the result is breathtaking.
Careless attention to detail; Abrasive ownership and staff.
Living in a nice area of far north Dallas, we used Heritage Stonecraft for our new kitchen and master bath countertop fabrication and installation.
We selected a premium group granite and after templating, we first noticed that they cared little about matching up the seams based on where the pieces were located throughout the kitchen.
Next, after installation, there were unexpectedly large gaps between the granite and walls as well as appliances. This was an indication of poor measurement on their part and perhaps careless attention to detail.
Also, they forgot to cut countertop holes where they were supposed to be located and there were several chips along the edges caused by their fabrication.
Lastly, when talking to them, you get people who are confrontational and abrasive, certainly not the type of customer-service you would expect when investing $10k on stonework.
Simply avoid these guys at all costs and try another shop for your kitchen and bath countertop needs.
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