JP Importz Independent Lexus & Toyota

02/08/12

Dallas Fort Worth's BEST Luxury Car Repair Shop Lexus BMW

by sheada at Citysearch

JP Importz is an amazing business and the BEST place in Dallas/Fort Worth to take your luxury Japanese or European car to be repaired!

Jason the owner is amazing. He is extremely professional, very intelligent and his staff as well. The level of service he offers rivals if not beats the big dollar dealers in town as well as the wanna be dealers in town for Lexus/Mercedes, etc.

The trip to Garland is well worth the drive, as you will get a loaner car on most larger services, great waiting room filled with a flat screen TV, comfy stylish leather sofa, plenty of snacks for the kids and healthy snacks for adults as well as a full stocked water and soda refrigerator! Granite countertops and upscale service without the gouging prices...JP Importz is the place to take your Lexus, BMW, Mercedes, Toyota and more.

Most shops this size are filthy and rude and don't care about your car. JP Importz treats you like you are at Nordstrom with plastic on your seat and floorboard, friendly staff, loaner cars and quick turnarounds and quotes.

Don't trust any repair shop? Trust Jason...he and his staff are certified by all the major luxury brands and even walk you out to their spotless shop to show you what's wrong with your car and help you avoid any unecessary repairs unlike the expensive dealers and shady shops.

JP Importz is great! I take all my cars there and you should too!

12/29/11

2002 BMW X5

by Frederick Bellamy at Citysearch

For a little history on my BMW... I have had some problems in the past with oil leaks and excessive oil consumption for about 4 years now, five trips to the dealership have given nothing but, "this model consumes oil, so this is normal". Only when the extended warranty ended did they tell me that it was both valve cover gaskets. I took a look myself and found that it was only two rotted hoses in the back of the engine.

I have just driven over 1000 miles to come home for the holidays, about 400 miles out, I started having problems. Engine running rough, Service Engine Soon light etc. I brought it in to see Jason after reading reviews and can testify that this man knows how to troubleshoot. There are a lot of mechanics out there that can replace broken parts, but the number of talented diagnosticians is extremely limited. Not only did Jason find out the current problems, he quickly diagnosed and found all the problems with oil leaks, gasket problems and component failures that have eluded the dealership mechanics for over 4 years. Bear in mind, I just paid $1800 in $100,000 mile maintenance. None of the problems that my engine had were new except the ignition coil failure that caused the misfire that caused the SES light and the rough running. Jason informed me of all the items that he found faulty and recommended the repairs and quoted me a fair price. As he began taking apart the engine to perform the repairs, he found several other serious issues that really needed to be addressed. He recommended repairing them because since the labor was already being done to disassemble the engine it would be more cost effective then going back in later. This is a common tactic among mechanics to increase the amount of money they earn on repair work, except that Jason physically brought me over and showed me the leaks that he found and explained what they were and how they affected performance and may lead to future problems. He also took digital photos of what he found before and after the repairs were completed. All the faulty removed parts were placed in a bin for me to keep/inspect/or throw away at my discretion. Jason at JP Importz it the most honest mechanic I have ever heard of. I compared his cost estimates with what the dealership charges, I saved nearly half the cost in parts and I have no idea how much more in labor the dealership would have charged. When you find an honest mechanic, you keep him. When you find an honest mechanic that is as capable as Jason is, you tell everyone else about him because it is practically a miracle.

09/03/11

Agree with other reviewers

by YChoi at Citysearch

My car showed up couple warning symbols on the dashboard after it was rear ended, and in trying to find a good service center, I found this shop on citysearch.

At first, it was hard to believe how all the reviewers left 5 stars, but after visiting them myself, I agree that they deserve 5 stars.

The owner and technician, Jason was courteous when I got there almost @ 5PM on Friday and even gave me a ride to a rental car facility.

I already recommended this place to my colleagues in Dallas/Carrolton area, and will use them in the future without hesitation.

03/07/11

Best Independent Lexus Service In The Metroplex

by Hank Buddrus at Citysearch

I've used many auto service establishments in my 39 years of automobile ownership. Don't let Jason's age or stature fool you. His skill sets and honesty are a sharp contrast to his peer group. He is the real deal.

06/22/10

BEST LEXUS/TOYOTA TECH IN TEXAS

by ArmyofOne at Citysearch

For several years, I had a Lexus, and I have had a Toyota. My Mother has had a Toyota, as has my brother. In 2003 I purchased a dismal Lexus ES250. I was 18 years old when I bought it, and had NO IDEA what to look for in that type of car. I soon found out it needed THOUSANDS of dollars worth of repairs. Jason Phan at JP Importz in Garland hooked me up. Cam seals, crank seals, rear main seal, clogged radiator, power steering rack replacement, power steering pump replacement, the list went on and on. A friend of mine on ClubLexus referred me to Jason. JP Importz was more than happy to put the time and effort into a car that most mechanics would have said "why bother?" or, "I'm not going to waste my time". Jason knew as an 18 year old kid I had little money, so he worked with me on payments and even let me do some of the work in the shop to keep my costs down. After a few trips to JP Importz, my car was no longer leaking 3 quarts of oil a week, it was running smooth, riding smooth and turning without killing me! Each repair took many hours, and as a result, I got a better deal. I even got to drive around in a newer Lexus for a week at a time while he had my car torn apart.

My parents saw the work he did on my Lexus, and my mother began taking her brand-new Toyota Camry there in 2005 for services, at a fraction of the dealer's cost. Each time, she too got a reliable, comfortable loaner to drive.

So since 2003, JP Importz has been our family mechanic. Jason and his guys will treat you right whether you are in for thousands of dollars worth of custom work, or simply in for an oil change. His rates are better than the dealer too! JP Importz has free loaner cars so you don't have to be inconvenienced with trying to find a ride to work, or having to wait for hours. JP Importz uses only Toyota/Lexus parts and employs only ASE Certified technicians, using the latest and greatest in automotive technology to get the job done right the first time. They also can access the Toyota National Database, so handling warranty claims is easy. There should be no reason to go back to your dealer ever again. After all, service departments are where they make their money. JP Importz cuts out the middle man, so they don't have to pass this cost on to the customer. So whether your Toyota/Lexus is 25 years old, or is brand new coming in for its first oil change, you know you are in good hands with JP Importz Toyota/Lexus Tuning and Repair.

• Pros: Great prices, free loaners, Toyota/Lexus Certified warranty
• Cons: NONE.