Massage Envy Stonebriar

01/22/12

The "fast food" of massages

by Coookie at Citysearch

The saying, "You get what you pay for" comes to mind... I was very disappointed with my experience at Massage Envy Stonebriar.

I arrived ON TIME for my appt. and sat in the waiting room for a few minutes until I was taken back. Once I got into the room w/the therapist, she pointed to the clock in the room saying that we were already "5 minutes into our session" and that there may not be enough time to have a full body massage and asked if she could just work on my "upper body". I said no, that I would prefer a full-body massage even if she had to cut out some areas. She left the room so I could change and I spent the next few minutes thinking about what areas could go without being massaged since there now wasn't enough time.

After the therapist returned and I tried to relax, she placed ICE COLD hands on my shoulders. Already very much UN-relaxed, I commented that her hands were "freezing" as goosebumps spread all over my body (this continued the ENTIRE massage). Her response was that she tried to make them warm but that there was nothing she could do. To make matters worse, she then proceeded to tell me that I was her first client of the day and that her hands are cold for her first client of the day and her first client after lunch. Her exact words were, "If you are my first client of the day or my first client after lunch, I feel sorry for you". I could NOT BELIEVE she said this. This was EXTREMELY unprofessional and I could not believe that I had spent money on this massage which was already shaping up to be a generally bad experience. I couldn't wait until the massage was over as I forfeited the idea of having 55 minutes of relaxation.

I have given both Massage Envy Stonebriar and Massage Envy in general MULTIPLE tries but unfortunately have yet to find a good masseuse.

Also, I question what kind of establishment would hire people like this to perform services for the public.

06/21/11

their wellness program is a must for everyone

by kelbelle84 at Citysearch

The second I walked into the clinic from the moment I left, my experience was amazing and was sure to schedule my next appointment while checking out. You do not realize what your missing until visiting a Massage Envy therapist who provides more than relaxation.

I lived in San Diego for years and would enjoy the posh overpriced day spa that provide masseuses rather than the ACTUAL THERAPISTS found at Massage Envy! There is truly a difference and best part is their services cost a fraction of the day spas.

11/10/10

you get what you pay for

by tlwest7 at Citysearch

I just cancelled my membership after a year. There prices are going up and I just didnt feel it was worth it. They have about three top notch massage therapists, and its really difficult to get scheduled with them. While i enjoyed my massage the front desk staff has horrible customer service. If you have a question you are out of luck because if they dont know the answer, they are not going to find one for you.

I also always felt like they were trying to upcharge/ nickel and dime me to death..

02/19/10

Pete and David are the best

by TomReif at Citysearch

Been very happy with staff, and everything

• Pros: Great for deep tissue or sports massage and stretching
• Cons: They are always booked

07/27/08

One of the best.

by leynahue at Citysearch

My opinion..people are just too picky..I see a lot of regulars and really nice people and really rude people that come and go. I think it is a really good deal on the membership..maybe it does take a couple of therapists to get what you want but thats just how it is if you're real picky. Tell the front desk people on what you're looking for and they'll put you with the right therapists. I've had 4 massages already and they were all wonderful. Each therapist had their own technique and I respect that. I've looked at other spas and massage places and they are highly expensive. I would not go anywhere else to get a massage..Getting to know the people that work there is amazing so you can create a relationship and that makes it easier to check in and check out. Massage Envy is not there to make your massage horrible they try the best they can and if you're not satisfied then that is your problem..I really think this place is one of the best. :)