Holiday Inn Express Hotel & Suites DALLAS-ADDISON

Doesn't Recommend

M G.

Joined 1 year ago

In general: good location: hotel not so hot. This hotel is in a great location......however...

I found the staff 50/50 split on customer service, some very friendly, some I'd rather not deal with.

The Hotel housekeeping: all were nice but spoke zero or almost no English . This I find an issue in the ability to communicate.

Hotel washing machine: 2 week stay: it was not fixed: they knew about the problem of the washer leaking all over the floor and under the dryer: 2 weeks and not repaired...rags were thrown on floor before I arrived,

wonder what else was not fixed.

Lastly...the BED, Beds are supposed to be comfortable to sleep in and kept in good condition for the guest,

Well the bed I had, you sunk deep in the middle and I had it replaced with another, the second was not quite as bad but the sides and center were still and issue with sinking.

Like I said Good Location, take your chances.