Hotels >Holiday Inn Express Hotel & Suites DALLAS-ADDISON
In general: good location: hotel not so hot.
This hotel is in a great location......however...
I found the staff 50/50 split on customer service, some very friendly, some I'd rather not deal with.
The Hotel housekeeping: all were nice but spoke zero or almost no English . This I find an issue in the ability to communicate.
Hotel washing machine: 2 week stay: it was not fixed: they knew about the problem of the washer leaking all over the floor and under the dryer: 2 weeks and not repaired...rags were thrown on floor before I arrived,
wonder what else was not fixed.
Lastly...the BED, Beds are supposed to be comfortable to sleep in and kept in good condition for the guest,
Well the bed I had, you sunk deep in the middle and I had it replaced with another, the second was not quite as bad but the sides and center were still and issue with sinking.
Like I said Good Location, take your chances.
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