Rockwall >Horizon Auto Center
"Our number one goal is to uphold
quality, integrity, trust and reputation with each and every client"
This statement may have been true a couple of years ago but not now. I have never felt so taken advantage of by a mechanic ever. They charged $150 for a smoke test that later I found out only cost $55 elsewhere. Unbelievable! Totally trusted this company and regret ever doing so. You better believe everyone I know will hear about this.
My mother, who has no knowledge of cars
accept to put gas in it, was having engine problems. She went to a auto repair shop in Rockwall and was advised that repairs would cost right at $1000.00. When she called me about the repairs I told her to get a second opinion. She then went to another shop and was told $800.00 to make the repairs. After she described the problem to me again, I told her to go to Horizon Auto Care. Now up to this point I had only used Horizon for oil changes. Off she goes to Horizon and soon calls me back all ecstatic. She had talked to Cliff Payne and was advised that the repairs would only be around $200.00. I immediately drove to Horizon to find out what was wrong with her car. I then learned just how honest the Horizon Auto Care team is. They did not see an elderly woman that they could take advantage of. The other repair center was trying to trump up bogus repairs and costs, I read their repair estimate that was given to Mom. I talked it over with Cliff and he advised that the problem was listed on the estimate but that the rest of the repair items listed were not needed. Horizon made the repairs and her car ran fine till she sold it 6 years later. Since this event, approximately 10-12 years ago, I have never had a second thought in referring any one to Horizon, My wife goes there for all auto related needs, as well as my son. When my daughter starts to drive she to will go to Horizon.
It is a true pleasure to go to Horizon. The entire staff makes you feel welcome and they will answer all of your questions and explain the answer in such a way that you actually understand the problem. It is a family atmosphere. They also have a sense of humor. My son had wrecked his Jeep twice shortly after he started driving. Both times it was taken to Horizon for repairs. The second time Cliff called and asked if he could prank my son. Being the caring father that I am, I quickly said YES. Cliff had hung tires all the way around the Jeep, it looked like a tug boat. As my wife and son pulled up to Horizon he saw the Jeep. He quickly sunk down in the seat and began saying he wasn't getting out of the car. Of course he had to get out to get the Jeep and of course there was the Horizon family standing there to give him the keys. Everyone had a good laugh and my son eventually laughed about it. Of course that took a few months for him to start laughing and telling about it. The good thing is he did not wreck the Jeep again, guess he was afraid what Cliff would do next time.
I highly recommend Horizon Auto Car to any one if they want quality service with honesty and integrity. Cliff, Heath, Chris, Noah and Joseph (there are others there that I have dealt with at Horizon but I do not remember all of their names) are all good people who really do care about their customers.
I just had an engine replaced on my BMW at Horizon. We could not make up our mind for quite a while whether or not to fix the car or buy a newer model. Morgan was very patient with us and searched hard to find us the right engine with a good warranty.
I was looking for a ranch hand bumper. I found Horizon Auto Center, drove 2 hours from East Texas to get there. Installation was fast and well done, Noah was efficient and very conscientious.
honest and treated fair. This is the only purely professional repair shop I have ever seen. My husband and daughter each went in separately. They were treated honestly and the repairs were accurate and reasonable
Thanks Guys. My car was making weird noises when I step on the brakes. They did an excellent job with my brakes and also gave me an explanation of the issues, thanks guys.
Fixed Right Away. Check engine light came on and it scared me to death. Turned out it was a fuse but Horizon fixed it right away the first time.
Great Work. Thanks for all of your great work. I can finally stop running around looking for a reliable auto repair shop! You guys are the best.
Reliable and direct in their service. Reliable as can be every time. I never have any issues or extra drama with any of the employees. They know how to get the job done, and I am satisfied with the work.
No Longer Worry. I just wanted to thank you for fixing my car. The garage in our former city tried for the past year to figure out the check engine light and could not. It is such a relief to have it fixed and not have to worry about breaking down or ruining the engine. After rarely driving this past year due to the that anxiety, I am now looking forward to traveling.
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