Plano >Lodging > Nylo Plano At Legacy
8201 Preston Rd, Plano, TX | Directions 7502433.088941 -96.806299
STAY AWAY from NYLO in PLANO – In a word...HORRIBLE!!!! Stay away from this bar at NYLO Loft! These idiots overcharged me by $70 AFTER we left!!!! Who does that?? And then they didn't want to give it back. I called them for two days repeatedly. Finally THEY got a hold of the "rightful" charge owner and then decided to give me my money back. I told them that was stealing. I only signed off on $20 and they charged $88. You can't just charge whatever you want. They said oh yes they could!!!! I am currently trying to get a call back from the GM. The person I was in contact with was the Bar Director...Gregor. Some director....he sux, the bar sux, and the service is lousy! The waitress told us the wrong specials when we got there. That should have been the first sign for me to get out of their in a hurry.
I went to NYLO with a group of friends on a Saturday night. I did have to valet because there was no parking. When I went inside, I liked the trendy feel and the big outdoor space. The drinks are about $7. But note: A few days after I went here my friend called me and gave me the number of their accounting person, apparently they had double charged all their credit cards that night and you had to call them to get it fixed. So, if you do go here... bring cash.
Don't need hotel with rude staff and poor service! – My daughter and her family live very close to this hotel, so I thought this looked like a great place to stay on our many visits to see them and our new grandson. However, I am glad I read the reviews before booking! I will take my business elsewhere. There are lots of other hotels in Plano!
Thinking about booking? Think twice! – I searched all over Dallas for the perfect place to celebrate for my wife's birthday. Upon entering the hotel, I was wowed. I invited friends and family to come celebrate with us, I thought the lounge would have been a perfect location. Only after checking in was I informed there was a $10 cover charge for all my guests. Needless to say, I paid for 12 guests to to be able to join our party. There were other small things that weren't true as had been advertised on NYLO's website. Room service was not 24 hours, they stoped serving at 10 or 11. There was only one bottle of complimentary water in the room, I contacted front desk and I was told bottled water was not replenished until housekeeping cleaned the room (after check out) or that I could buy water in the store downstairs. There was one towel in the room (their attempt at being green). The IPOD docking station did not work. To me these are minute details, but disappointing. My biggest problem were the doormen working the entrance to the lounge. I had an absolutely unacceptable experience: One of my guests was under 21 and was not allowed in the lounge, I was told by Neil at the front desk that if I spoke with the doorman, I may be able to work something out and get my guest in as long as they didn't drink (did he mean giving the doorman a large tip?). When I tried speaking with the doorman I was belittled, insulted, talked down to and cussed. The doorman's exact words were "I don't give a f*** what the front desk told you." The confrontation only escalated from there. I gave the guy a pat on the back and told him I was a guest and that he should calm down. He informed me that I had made a huge mistake by touching him, to "never f****ng touch him again". Then a cop chased me down and told me he was going to arrest me for assault for unwarranted touching "that they don't put up with that sh** around here". UNBELIEVABLE! I gave my sincerest apology because I didn't want to go to jail and I thought the situation had ended. I came back from my room and was not allowed re-entry into the lounge, I was told I was not welcome due to my attitude and that if I was a guest of the hotel I would not be able to get back into the lounge area the following night or for the remainder of my stay. I had to pull all of my guests out. It was such a petty incident and completely unacceptable. I travel a lot and I have never been so upset and embarrassed in any situation or any professional establishment. It made for a horrible night, my stay was completely ruined. I was embarrassed to tell my guests what happened. I was told by front desk I could speak to the director of rooms about my situation. No one even seemed concerned about what happened. I guess at NYLO, that's the way the operate. They're a booming hotel and have a great concept. I'm sure it's all about the money and they aren't hurting for business. It was the worst display of professionalism that I have ever encountered. If you're considering staying at NYLO, think twice and stay with someone that has an established reputation and really cares about their guests such as the Marriott. As for my family and I, I would never go back under any circumstances
Overrated – We went there on a Saturday night. I am a world traveler and have seen many places. This place and the staff are trying too hard to be chic.
Our waitress had an attitude. The food was overpriced and not that tasty.
Furthermore, I was in the ladies room and when I went to wash my hands, a male employee walked in to clean and just he just stood there. He didn't knock or ask if anyone was inside. I couldn't believe it. He coudn't speak English but finally left after I kept saying that this was the ladies room.We definitely will not be back.
Okay... – I did a last minute hotel reservation and the Nylo for my husband and I to get away and have a good time, relax and have some drinks and the club downstairs. I was very impressed with the decor in the building. I loved that I checked in a kiosk and just by swiping my card I was given my key and went straight up to my room. I was impressed with the room. The bathroom was very cool. As I was exploring the room then I discovered that the walls are paper thin. I could hear my neighbor clear as day. I heard her whole converstation clearly. As I was waiting for my husband to get there I started to look at my surrounding and found that the shower nozzle was broken. the foot stool for the couch had a broken leg. The bed was supposed to be king bed but come to find out it was two mattresses put together and you could feel the crack in the middle when you slept. Oh wait there was no sleeping because you can hear EVERYTHING from the club below. Im sorry but if we were on the 3rd floor I can only imagine how loud it was for the people below us. Geezz.. Oh and I purchased the breakfast in the morning package. That was a waste of money the staff didnt even know if I was paying customer or not. We went in got the OKAY food and left. I had no interaction with any staff. I will say this place is probably a good thing if you go the club and stay out all night then come back to the room to sleep it would work. If you are looking for a get away and a relaxing fun time, then this is not the place for you. It was cheap so what can you expect.
Great Hangout in Plano – I went out recently to NYLO to meet some friends and had an awesome time and this trendy hotel. Great atmosphere, DJ on the weekends and an extensive bar menu. If you are looking for somewhere different to go in the Plano or Frisco area, you need to come visit HYLO Hotel.
Heat Suana! Overpriced! – We had a really great waitress. The atmosphere was pretty cool as well. BUT!!!! and I do mean BUT!!! The place was extremely overpriced. I was there during happy hour and a bottle of beer was $4.00 on the happy hour price. I'd hate to see what the regular price was. Some of the martinis that were on happy hour price were $7.00. To me, that is just too much. Some of the people I was with ordered food, and the food looked unappetizing, and was overpriced as well. And to top everything off, I think this hotel did not realize that they were in Texas, and they had windows with out any type of shading, blinds, or curtains. It was so hot in there, and the sun was shining on us all. We were soooooooo hot! It was awful. I definitely will NEVER go back again.
Poor Customer Service – I have been trying for the past two weeks to book a party at this venue and have been given the complete run around by their staff. I am going some place else b/c if that is any indication of the level of service they provide, I'm sure I wouldn't have an enjoyable event. They are too new in the metro to treat potential customers off.
State-of-the-art hotel welcomes travelers and fun-seekers alike. – In Short
With 176 elegant and spacious guest lofts (each featuring a 32" flat screens with HD programming and iPod-ready audio systems) and 8 more guest suites, NYLO in Plano is the future of upscale hotel living. The bold glass and brick exterior also houses a 24 hour gym and sauna, a pool, a 6000 square foot courtyard and a lavishly designed lobby and bar/club with food, spirits and a house DJ. Located just minutes from the city's business hub, NYLO is sure to draw the road weary traveler as well.
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