Best Customer Service by FAR!.
I had previously purchased a promise ring from a different retailer (Helzberg) and had a terrible experience with them. Going into Robbins Bros., I was somewhat skeptical about purchasing a ring. I didn't want another Helzberg experience and diamonds falling out of my fiance's engagement ring. However, I was wrong. As soon as you walk into Robbins Bros, you are greeted by a Diamond Consultant who assists you with your purchase. Additionally, they also educate you about diamonds and metals so that you can have a better idea of what you want. My sales person wasn't pushy at all (although I noticed others within the vicinity who seemed to be). He explained everything to me and I walked out without purchasing that day. After looking around some more, I realized that they not only have the biggest collection with the best warranties there are (insurance, lifetime diamond guarantee, etc.) but they also provide you with concierge to set up the proposal for you. With me, they have earned a customer for life.