Dallas/Addison Marriott Quorum by the Galleria

Doesn't Recommend

Felicha

Joined 2 years ago

Hotel Created a 4th of July disaster for Customers. My husband and I stayed at this hotel in addison,TX over the 4th of July holiday. Everything with the hotel is great except for the employees. We booked this hotel based on the fact that they offered to take us to Kaboom firework Celebration and bring us back to the hotel. Actually they left us at the Kaboom Celebration and refused to return and pick us up. We began calling them at 10:00pm because they told us the last pick up would be 11:00pm. Each time we were lied to and given the excuse that the driver is on his way. The hotel is only two blocks if you are driving in a car. To make a long story short, we had to walk down the side of Dallas Parkway at 12:00AM in the morning. It took us 30 minutes to walk back because we carried with us a large cooler, chairs, blanket, and purse. I was wearing shoes with heels and my feet were caloused when we returned. As we approched the front desk when we returned we explained what happened and we continued to get more excused and no apologies. I do not want this to happen to any other guest. the hotel front desk person continued to lie to us over the phone and one lady name Cynthia Papia hung up the phone in my face. My husbnd and I called the hotel at least 10 to 15 times during that 2 hr wait. Horrible employees with no care or concern for their customers.

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Contributor

Joined 10 years ago

Editorial Review. Addison district hotel puts Galleria shopping and nightlife at visitors' fingertips; features on-site restaurant and coffeeshop.