Zaspa at The Hotel ZAZA

Charles H.

Joined 4 months ago

The front desk people we so welcoming! Service at the spa was wonderful too! I only wish that the changing room at the spa was a bit bigger! Everything else was just perfect!

Recommends

James B.

Joined 6 months ago

Kathy in the spa gave me the best hotel massage I have ever had. Wonderful stretching for post golf. Outstanding.

Alice C.

Joined 6 months ago

Absolutely enjoyed my stay. The Spa was perfect. My room was exactly what I wanted, clean, spacious, pretty and relaxing.

Recommends

Dan H.

Joined 6 months ago

The spa attendant who gave my wife the pedicure was overly nice and accommodating. Everyone we encountered was happy, helpful, greeted us with eye contact and gave us the impression they genuinely appreciated us being there - a good feeling!!!

Gwen F.

Joined 8 months ago

The ZaSpa staff were friendly and very helpful.

Doesn't Recommend

alireviews

Joined 4 years ago

Disappointing. While I don't think this is the worst spa in Dallas, it is far from good. Let me start off by saying this, my facial was great. The woman who did it (I forget her name) did a great job, did not talk the whole time or try to force products down my throat. I have no complaints about her, but instead with the spa itself.

Like many people on here I decided to try out ZaSpa during spa week. I get facials every 4-6 weeks at Bliss and occasionally get massages. I like to pamper myself and know a good experience. I am from NY and one of the spas we have there is incredible. The women's locker room is huge with a great steam room, showers that have eucalyptus that spray you, everything is spotless with women constantly cleaning up, and then there is a sitting room which could comfortably seat 15-20 women with a fire place...it's just amazing. When I am in NY I can get a facial and massage and literally spend the day there because it is a whole experience and day of relaxation.I sit, relax, steam, get my services, shower, nap, order some lunch, etc. It is a whole day. My facials and massage there are also half the price of ZaSpa. The massage costs $95 and facial is $105 which is very affordable for NY, especially when it includes such an incredible experience.

I expected that from ZaSpa, but not so. I arrived 15 minutes early and went into a locker room that serves as a sauna, bathroom, locker storage and shower. The entire locker room was literally the size of the locker storage area at my place in NY and at Bliss. ZaSpa had 1 shower and 1 toilet area and no where to change. I had to go into the toilet area and change which is gross because the last thing I want is my feet or clothes near a toilet or on dirty floors (which they were).

I then went out and sat in their relaxation room which is ridiculous. It has an ugly, black, laminate table with 4 chairs, 2 chaise's and some sharper image massage chair. Hello tacky? There is not even a curtain to block it off so the entire time you see out into the reception. There are only 4-6 massage/facial rooms and it is the oddest set up ever. To make matters worse, the spa has done nothing to block the light coming into the facial and massage rooms so literally the sunlight was shining through the curtains into my eyes the entire time. Additionally, because the spa is situated on the path to love field it sounded like jets were going to fly into the room.

At Bliss I go an hour or two early and relax in the showers which are amazing, sit by the pool, etc., but here I was bored and annoyed in the relaxation room after 10 minutes. It really was awful!

The worst part came when it was time to check out. For Spa week all services are $50. When I booked my appointment they said there was a $15 service charge included. I automatically assumed that was gratuity because people probably stiff the employees during spa week. Well when I checked out I asked about the $15 service charge and the receptionist told me that the girl who did my facial only gets 16% of that, which is $3. The rest goes to the Spa. UM WHAT????? How ridiculous. If I hadn't asked, which I'm sure people don't, my girl would have gotten a $3 tip for a service that is normally $160, and was the only good part of the entire experience. As a result I left the girl another $25. Additionally, why is the spa adding $15 for themselves? At the end of the day I left and spent $100, on something which was supposed to be $50. I felt $100 was too much for the bad experience, let alone the original price of $160. Don't go here period. It was just bad!

Doesn't Recommend

Pretigrl

Joined 2 years ago

The Worst Spa in Dallas. I made reservations for a Spa Day retreat for myself & 5 of my girlfriends. Two of which had never been to a spa. The pictures online were so pretty we were excited to be pampered and just be able to relax. The spa staff was unprepared and the spa was very small. The locker room was so small that we were not able to all change at the same time. Other guest were already complaining and asking us if it was our 1st visit her to the Spa we should have known by their questions we were in the wrong place. The manicures/pedicures looked as if they were done by children. The staff was totally not there to help make our experience a good one. We talked to the acting person in charge about how out of 6 people we were all 6 very unhappy. She didn't even apologize or ask how could she make things better. I contacted the manager of the Spa the next day he did not apologize either he made up excuses as to why things did not flow as they should have. He even metioned that on of the nail techs called in that morning. No one offerd to rectify the situation or try to redeem themselves. It wouldn't have mattered anyway because even if they offered an 8 hour complimentary spa retreat we would all very quickly decline. This place is terrible all around. Dont spend you $$ here!

Doesn't Recommend

heiress02

Joined 5 years ago

worst spa ever!!! Very Unclean!!!. so i went to have a spa day and little did i know that when i first walk in there was a young lady with too much make up on that couldn't even acknowledge me when i walked in...keep in mind that was no one present she was just playing on the internet, so that was a bad start. I then finally got checked in to have a pedicure and as i got myself comfortable i noticed her tools looked as if they'd been sitting in nasty blue stuff for months, EW! the nail tech left me alone for several long periods of time! so that was horrible. I then proceded to have a facial and that wasn't any better, she used old sponges on my face, i then got up, didn't even want to have the rest of my services performed and tried to speak to the manager which avoided me and then didnt return my calls so she upset me to the point where i WILL NOT GO BACK!!!

Recommends

snowy65

Joined 5 years ago

Great spa. The next time I'm in town, I fully expect that my schedule will include a visit to ZaSpa. Great atmosphere and service. Heaven on earth.

Recommends

OnJanesSide

Joined 5 years ago

Promoting :). Friendly staff. Great mani/pedi in one of my favorite Dallas hotels. Great atmosphere! And you never know who you may see...

A friend recommended and I try to visit when I'm in town, Keep up the good work ladies! :)