Garland >Massey Cadillac Dallas
taken advantage of by massey cadillac. In january ( 4 months ago) I purchased a used 2006 cadillac cts from Massey Cadillac. It had 103,000 miles on it. Less then a month after I bought the vehicle, which happened to have a clean history, I had to take it to the shop for what turned out to be bushings.Fine whatever, after 100,000 miles I can expect to change out some things. But last week my car started to basically break down. When I get on the gas it makes a horrible stuttering noise, and randomly jolts when I'm driving. I've noticed that the noise it is making has gradually gotten louder and has been there since I bought the vehicle. I found out today that I have to replace my camshafts because it is causing 4 out of the 6 cylinders to misfire. The problem has been there all along and i'm pissed. Apparently a woman can't go into a car dealership and trust the people working there to sell her a car that works. I didn't know it would be necessary to have to bring a mechanic along who could comb the car and make sure that I wasn't being sold a lemon. So now i'm facing $2500 upwards in repairs in a car that I have owned for LESS THAN FOUR MONTHS. I am so angry and I feel absolutely taken advantage of.
Above and beyond. Mike is always a great customer service representative and goes out of his way to assist each and every person that walks in and that includes me!
Professional team. My service person, Mike Rich as always was very professional, courteous and knowledgeable. I always am completely satisfied because he thoroughly investigates whatever the problem is, resolves it and follows up promptly.
WONDERFUL!!!. Everyone is wonderful. I am made to feel at home and appreciated. My salesman, Ricard Wells and my service adviser, Mike Rich are super. I can't say enough to express their good qualities.
Editorial Review. Cadillac dealership in Garland sells new and pre-owned vehicles, plus service, parts and financing.
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