Massey Cadillac Dallas

Doesn't Recommend

Bree K.

Joined 1 years ago

taken advantage of by massey cadillac. In january ( 4 months ago) I purchased a used 2006 cadillac cts from Massey Cadillac. It had 103,000 miles on it. Less then a month after I bought the vehicle, which happened to have a clean history, I had to take it to the shop for what turned out to be bushings.Fine whatever, after 100,000 miles I can expect to change out some things. But last week my car started to basically break down. When I get on the gas it makes a horrible stuttering noise, and randomly jolts when I'm driving. I've noticed that the noise it is making has gradually gotten louder and has been there since I bought the vehicle. I found out today that I have to replace my camshafts because it is causing 4 out of the 6 cylinders to misfire. The problem has been there all along and i'm pissed. Apparently a woman can't go into a car dealership and trust the people working there to sell her a car that works. I didn't know it would be necessary to have to bring a mechanic along who could comb the car and make sure that I wasn't being sold a lemon. So now i'm facing $2500 upwards in repairs in a car that I have owned for LESS THAN FOUR MONTHS. I am so angry and I feel absolutely taken advantage of.

Recommends

jewellbes

Joined 2 years ago

Above and beyond. Mike is always a great customer service representative and goes out of his way to assist each and every person that walks in and that includes me!

Recommends

monash

Joined 2 years ago

Professional team. My service person, Mike Rich as always was very professional, courteous and knowledgeable. I always am completely satisfied because he thoroughly investigates whatever the problem is, resolves it and follows up promptly.

Recommends

rutheis

Joined 2 years ago

WONDERFUL!!!. Everyone is wonderful. I am made to feel at home and appreciated. My salesman, Ricard Wells and my service adviser, Mike Rich are super. I can't say enough to express their good qualities.

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Contributor

Joined 10 years ago

Editorial Review. Cadillac dealership in Garland sells new and pre-owned vehicles, plus service, parts and financing.