American Van Lines

Terrible Experience - Please don't be dumb like me!. I was extremely confident using this company when I hired them, however this turned into a terrible, terrible experience. I was moving from a one bedroom apartment in Dallas (less than 800sq ft) into a one bedroom apartment in Chicago. The customer service rep, Bobby Diaz, was extremely nice and reassuring, however once the actual move happened, it turned into a nightmare. The movers asked to pick up my things a day early and said they would be at my apartment by 7pm, shortly after my flight landed in Dallas. They finally arrived at my apartment at 9 PM to pack my things (I am a single female); they left at 3:30am. When the movers took the truck to the truck stop and my belongings were originally weighed, they came in at 4,600 lbs (and I had to pay them based on this weight), but after I requested a reweigh the truck came in at 3,400 lbs. I had to hire a lawyer just to have them give me back a portion of my money, and I’m still not being made whole. They refuse to provide me with an itemized estimate; I am supposed to TRUST a company that was trying to charge me for an additional 1,200 lbs, however pursuing further legal action would cost me thousands of dollars more. The only good thing is I have no damage claims to make on my entire move.

What is even more sad is that the movers told me that one of the other loads on my truck was a guy who lived in the apartment building next to mine. Coincidentally, I knew this guy. His one bedroom apartment was also weighed exactly 4,600 lbs, when put on the CAT scale. Interesting, right? This has been a constant, 2 month battle with the company. We have talked to many many people at American Van Lines to try and get this resolved. It was not until I got a lawyer involved that they even started the process to return my money. I was only able to get just over $700 back, despite not using many of their services, and documents that show they charged me for services I did not use. They say they cannot provide an itemized invoice showing what I was charged for, however it took my lawyer multiple phone calls to the company and the threat of legal action just to get them to return her phone call.…

best movers around. I recently moved from Dallas to Kansas City with your moving company and my experience was spectacular. I really did not foresee the move taking less than two days, but you guys made it happen in one day! My movers were Danny, Alex and Charles. You guys are the best and deserve to be recognized.…

Complete Service from American van lines. My wife and I recently moved to New York. We contacted American Van Lines to assist us with the move and we felt that they needed to be praised for the superb job their movers Earnest and Jason did with our relocation. When they came to our house in Austin, TX, they were very nicely dressed in clean uniforms, which made us think they were fairly new at this. It wasn’t until they started packing our stuff that we realized that these guys were real pros at packing and disassembling furniture. They treated all of our possessions as if it was made of glass and gave me a copy of a list of everything that they were packing which was a nice touch. Once the move was completed and everything was unloading and unpacked, I was extremely happy to see that our things didn’t have a single scratch on them. Their movers are simply the best and if I hear of anyone else that needs moving services I will definitely keep American Van Lines in mind.…