Frisco >Bioderm Skin Care & Laser Center
Really happy with my treatments. I started getting hair removal for my legs and underarms about 6 months ago. I havent had to shave in so long! I signed up with Amber and got a really great price too. My technicians were super friendly and did a great job. Happy not to have to buy razors and get bumps any more :)
Stay Away, please!. I was convinced by the manager at the time Melinda Cruz that if I made the purchase in full with my CareCredit she would give me a discount. Melinda Cruz stated that I had to purchase a 2-6inch pkg. to cover the costs for the size of the tattoo. She stated that according to the size and colors of the tattoo that it would take about 1 year to have the tattoo gone so I would need 10 treatments, 10 months, treatments spaced out every 4 weeks to allow for healing time. Purchase was made in the amt. of $4000 for a 9"x3" laser tattoo removal on 10-26-11 on my CareCredit card. I was told that it is not very painful, that it feels like a rubber band snap on the skin. I went in to get my first treatment, and it was unbearable. I let the lady know that was lasering my tattoo that I could smell my skin burning and that it felt like my skin was burning. I had to stop the lady 3 times until she finished. The lady never offered to give me any numbing cream. All she gave me were elastic bandages and said to hold on to those while she finishes. I was in so much pain that night and for the next 3 days. The next appointment in the middle of November, I requested to be numbed. I paid about $50 to have a numbing cream applied. When the lady started to laser my tattoo, I had to stop her immediately because I told her it still hurt and I still felt everything. I asked if she had anything stronger and she said no. I told her I was sorry but that I couldn't go through it because it is so painful to me. She didn't sound sympathetic at all. She walked me to the receptionist and told her to void the second treatment and she told me to call her when I was ready. I didn't receive a refund for the numbing cream. I was very disappointed in the way she treated me. I never received a courtesy call afterwards. I never received a call back to schedule another treatment, which just proves to me that they don't care. I continued to make a payment each month on my credit card to avoid getting bad credit. I decided to call on February 15, 2012 and requested to speak to Melinda regarding wanting a refund. The receptionist told me that she no longer worked there, and that their manager Trang would call me back. I did not get a call back until the next day at 5:40pm. I was at work, but I called back and left a voice message to have my call returned. I waited for days and no call back. I went in personally on Monday 2-20-12. Spoke to Trang, let her know I was not happy with the services and that I did not want to continue with the 9 treatments because of the pain. In the beginning Trang just offered to finish my treatment in 4 months, but I told her that is not what I was told because I was told the healing has to have 4 weeks. She admitted to me that laser tattoo removal is the most painful treatment they offered, so she then offered to exchange services and tried to sell me laser hair removal. She stated that my first treatment already was charged in the amt of about $1000 and that I had a credit $2700 but the hair removal would be more. I let her know that I don't want any services that all I want is a refund because I am not happy with their services. She told me they have a no refund policy but they do refunds on certain circumstances and that mine was not one of them. I told her thank you anyways, I will contact CareCredit to dispute my purchase. Today I received a letter from CareCredit stating that they have credited my account in the amount billed $4,000! Which I am very happy with. So whoever goes to this place, DO NOT pay with CareCredit, all they want is to suck you in. I reported them to the BBB and Bioderm's reason for a no refund is so bad. They stated that it is because they purchase their equipment, materials, room time, personal services through a vendor! What a bad business. Stay away seriously. Their staff don't sound caring or professional at all. I definitely learned my lesson with this company.
customer service is key to success!
No customers, no business!
1. Uses a speaker phone
2. When she doesnt hear the number 1 and writes a 2... ... Writing/hearing issues!
3 Answers a question with a question
4. Tells a potential client to go elsewhere
5. Hangs up on a potential customer with referrals!!!!
FAKE. All the 5 star reviews were all posted in 2 days. FAKE ratings from employees! Be careful.
Thanks Bioderm!!. I have gotten a number of different treatments done here including photofacials, micropeels, botox, restylane, and perlane injections. I had instant gratification with the injectables! My lips are now fuller and more symmetrical, with minimum swelling and bruising. Now as for the photofacials and micropeels, I was a little scared at first because I had heard it was painful, but NOT AT ALL. Aside from a slight sting from the laser, which is totally bearable, my skin was more even and the redness was reduced the very next day! And the micropeels helped ENORMOUSLY with smoothing out the texture of my skin as well as getting rid of my acne scarring completely! I never would have gone a day without wearing makeup in the past and now I get compliments all the time from strangers on how smooth it looks! Thanks so much Bioderm!!
Ready for summer!!!. Shaving had always been a pain for me but all of that changed when I decided to get laser hair removal at Bioderm!! I started to see results after the first treatment, I have now had 4 treatments and I barely even have to shave, its amazing!!!! The staff is friendly and they are also willing to work with you on pricing and financing, making it affordable to anyone who's interested, I highly recommend this place to anyone who wants to throw away the razor for good:)
No more Freckles!!!!. I have always been embrassed of my freckles. Then I heard from my friend about Bioderm and they have treatments that will help remove my freckles. I started to get treatments about a year and a half ago. Well I am happy to say NO MORE FRECKLES!!!! I get Photofacials and micropeels. It is awesome because there is no down time and the treatments don't take a lot of time (I go on my lunch breaks). Now when I look in the mirror I see smooth, clear skin Not ugly Freckles. Nobody can call me "Freckle Face" anymore. Thanks Bioderm.
LOVE, LOVE, LOVE it!!!. I LOVE all the treatments I have received at Bioderm! The photofacials have helped even out my skin tone and the micropeels have helped with my breakouts and acne scars. My skin is now flawless! I am in my mid 30s and get mistaken for a 20 year old all the time now, thanks to Bioderm. The staff and treatments are so amazing! I wouldn't go anywhere else!
Awesome Service!!. I have been going to BioDerm for about a year now and I couldn't be happier with my results. I have been struggling with acne on my back and was real self conscious about wearing tank tops or anything showing even a part of my back. They then introduced me to Micropeels. I can now go out in public and show some skin without feeling embarrassed! On top of that they made me feel really comfortable about it. Their service rocked!!!
Bioderm Skin Care and Laser Center. Sooo excited to tell you about Bioderm Skin Care and Laser Center in Frisco. Sheena a Medical Aesthetician shared with me in my FREE consultation what was needed in recovering my youthful appearance. With the soothing demeanor of Sheena, the laser procedures are gentle and Botox injections are like little bee stings. No pain at all. Along with the procedures and the products laid out by Sheena, the overall appearance of my skin makes me look 20 years younger. I look forward to my next visit!
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