Planet Beach Contempo Spa

Karen N.

Joined 10 months ago

I would give it zero for customer service. I had the groupon like quite a few other people. The first time I went it was great! Then I signed a contract and the next time I went it was HORRIBLE!!! They left me sitting for 15 min after one service, finally I went to the front for help. Put me in for the second service didn't start the massage chair( which is super uncomfortable when it's not on!!) and left me there for about 10 min. I was over it at that point and left. I called and spoke to billy (who runs the place). And he was apologetic invited me back to try again, I said prob not and he kept pushing finally I said may be Friday to get off the phone. I cancelled my credit card! I was not going back! They called me today and told me I had to pay the month and the $50 cancelation charge. I told them I was NOT going to pay for services I never received! He kept on trying to get me to come in again and again. He said he would wave the $50 fee if I paid the month. Ha no way! He said he would take the necessary steps to the credit agency. I said I would take the necessary steps to the BBB :). I will also post on every review sight I can find so nobody else makes the MISTAKE of signing up!! WASTE OF TIME !!!!!

Doesn't Recommend

Helen321

Joined 5 years ago

What policy?. So when I had scheduled my additional sessions (from the groupon), the person who scheduled my appointment was pretty aware that my schedule changes last minute (I'm on call and do surgery for work, since I had mentioned it and also from my initial visit, I had booked appointments and then had to change it by the end of my first session) No where in the fine print of groupon, their website nor the staff have mentioned or prewarned me about the 24 hour cancellation policy until my groupon had gotten voided....

Apparently....no matter what....your whole groupon will be voided...not just the session you missed, but the whole groupon of all 6 different sessions.... I also did not pull an no call/no show and had called that morning of my first appointment I was unable to make.

Had I known this...I would not have pre-scheduled any of my appointments and just pop in like my first two sessions... Also, when I had left a voicemail on Sunday at 10 am, the manager couldn't even call me back to tell me about the policy. (I happened to be out of town but got back in earlier then planned and was down the street around my appointment time). Had I been contacted back, I would have attempted to make the appointment. It wasn't until Monday when I had called the salon to reschedule, they had told me about their "policy" which no one happened to mention to me during my first two visits. The manager said she heard my voicemail and had automatically voided it. Some communication would have been nice.

If you have a policy....most companies tend to splatter it on paperwork or somewhere. Thanks for the lack of communication.