1415 Westway Cir, Carrollton, TX | Directions 7500632.963787 -96.914389
Neighborhoods: Original Town
We have been using Benny's for 2 years now and our dog LOVES it there. Whenever we bring her to Benny's to drop her off she runs into the play are without even looking back at us. It is also nice to see Benny himself working in the front with the dogs. The staff is always friendly and it is so nice to go on vacation knowing that our dog will be loved and well taken care of. Thank you Benny's!
I've been to Benny's 6 times now, and as much as I like Benny and his facility, his staff is a real downfall. At least half of them are quite rude. Having worked in customer service most of my life and owning my own small business, I know how important customer service is. I also certainly understand how everyone can have a bad day. That said, I wrote a very heartfelt and polite letter to Benny to tell him of my troubles (since he is never there) and asked for a refund. He has yet to respond. Not a good way to do business. I don't want some of these young ladies with very poor attitudes around my dog, and I don't want to continue using them now that I've complained. I also don't want to be treated as if I am a nuisance when I have been nothing but polite to them, and oh, by the way, I PAY THEIR SALARY! Waiting on my refund, Benny!
We love Benny's Dog Resort – On the verge of being empty nester's, my wife and I decided to enrich our lives with a puppy. Stella, also known as Stella McCartney, "The Fuzzy Taco", and Fuzzy Wuzzy Bear is the light of our life.
We found Benny's Dog Resort and liked what we read on the web so we arranged an interview with Benny De La Vega to insure our dog was sociable.
What a great feeling to know that they care not to put aggressive or otherwise dangerous dogs in the mix. Stella goes to spend the night when we go out of town and there is no concern about her sitting idle in a kennel all day. She is out playing with her friends-
Of course we liken Benny to Cesar - He and his crew are great with animals and you can see their genuine love for their profession. They know your dog by name, keep you updated with lots of love from Facebook pics
- What a delight to have Benny's in our life!
My Dogs Love Benny's – My three dogs have stayed at Benny's for every vacation for the past 4 years. They always come home exhausted- they play so much at the dog resort. Thanks for a job always well done!
very poor conditions – This last Christmas my dogs stayed at Benny's Dog Resort for 1 week. Unfortunately when I got my dogs back their bedding was completely ruined and they certainly did not smell much better.
My dogs were extremely sick and shivering from being wet in the cold Dallas weather. I have 1 very large Yellow Lab and 1 small English Cocker Spaniel. The lab had kennel cough for 2 weeks and lost 10 lbs from his stay. The cocker spaniel lost about 4 lbs. I know they are running around but this weight loss is pretty extreme.
When I tried to bring this issue to the owners attention he argued that he was not responsible and that all I was calling about was $$$. He argued with me for 15 minutes belittling my dogs health condition with comments like "its just the common cold".
At the end of the argument he did agree to pay for the vet visit but honestly ALL I cared about was the health of my dogs certainly not the money. All I wanted was an apology and a simple is there anything I can do...but instead all I got was him putting me down saying that I was being ridiculous to be so concerned. I hope every own knows about this story so that maybe one day Benny will stop being the typical business owner and start caring about the animals instead of the money.
Sign in with Facebook Sign in with Facebook to see what your friends are up to!
Do you have a review of Benny's Dog Resort on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:
The Linkback system is free and automatic. It's really that easy.
To link to our business profile page, copy the html below to your web page.