Stonebrook Veterinary Clinic and Grooming

Doesn't Recommend

dkaetz712

Joined 4 years ago

good doctor, bad service. We were recommended to this clinic and we started off great. Recently though when our dog has had minor issues they have charged us for every penny they could. Early on our dog had an infection and we were given pills, they worked but 2 weeks later it was back. So we took him in, got the same pills for longer. Of course were were charged for both visits at full cost plus the price of all the medicine. Even when they wanted to see him for a follow up just to check his ears and see how he was doing, again charged for an office visit and doctor exam when all they did was swab an ear. The latest is they will not write us a perscription for heart worm pills that my dog needs. They want us to purchase through their pharmacy at a higher price and won't write or authorize a perscription. This is the last straw as they are withholding medication that my dog needs just because they want to make a few extra bucks. This makes me feel they don't care about us or our dog so we are going to a new vet. The doctor is competent but their service and pricing is sub par. Would recommend making sure you know what your getting charged before you go in for anything

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dmcantrell

Joined 6 years ago

great service, knowledgeable staff!. I am a new client here, and one that is picky about veterinarians. Doctor Buffington is great. He took the time to do some research about my pet's problems before my appointment, so that he was prepared when I got there. We spoke at length about different treatment options, and the diagnosis. When tests and analysis were ordered, I felt like I understood the reasoning behind it and agreed with its necessity. I am happy with the diagnosis, and my pet seems to be feeling better after the treatment. Overall I am very happy with Dr. Buffington and his office.

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chinaocean

Joined 7 years ago

User review by chinaocean. The overall experience was wonderful! Moving from a small town in Louisiana finding a vet was very diffucult here in the Dallas Area. Someone refrred Dr. Buffington, from the moment I arrived to the time I left. I felt as though I had know them forever! They were very concern, friendly and took there time to get to know us. For a Vet clinic I was surprised how clean and nice smelling it was. I wish more vets were like Dr. Buffington.