Doesn't Recommend

CelinaPeeps

Joined 2 years ago

NIGHTMARE LIMO COMPANY! Poor Equipment and Worse Service!. I rented a limo from A2Z for my son's prom with 12 passengers. A2Z showed up with the "party bus" I was promised for $1200. I paid the driver in full up front in cash. Approximately 15 min after paying the driver, I noticed the bus was extremely hot in the back where the passengers sit. I questioned the driver and he tried to turn on the A/C only to discover it was broken. At that time, my passengers arrived and began to sweat in prom gowns and tuxedos because there was no air. I called the dispatch and they RELUCTANTLY agreed to switch out the bus for one. Here is where the trouble started. The driver parked the "hot" bus at a 7-11 parking lot for approximately 1 hour while my kids waited for the replacement bus to arrive. Keep in mind, this hour was on my dime. I paid for them to have working equipment, not sit in a parking lot. Ultimately, the replacement bus arrived and it was horrible. It was old and resembled an airport shuttle bus. Very poor quality and my passengers were mortified. They were more than an hour late to prom and were dropped off in a pitiful excuse for a bus. When the kids began to complain to their parents, I asked them to send me a photo and I was shocked. We paid $1200 cash for a nice bus and they were ripped off. I tried calling the A2Z Limo dispatch again and they would not answer our call. I suppose they had caller ID. I called several times from my own cell and my fathers cell. Neither were answered, all ignored. Soon after, we began receiving random text messages from unknown numbers saying "SUP" and "WHO IS THIS, etc." - It was the A2Z dispatch management using cell phones to make sure they were not ignoring someone elses call. We were pretty angry by this time. In an effort to make contact with the company and demand a partial refund because we were not in a bus that was of equal quality, we ended up driving out to the prom location to see the bus ourselves and talk to the driver. The driver was very nice. We asked the driver to call his boss, named "JIMMY" and allow us to speak to him. Naturally, Jimmy answered immediately. The driver gave the phone to my father and things got increasingly ugly from there. Jimmy was rude, disrespectful, argumentative, demeaning, arrogant and cocky. He hung up the phone on us multiple times and we were just "talking" - trying to improve the situation. In the end after MUCH MUCH MUCH negotiation, the company sent out a Stretch Hummer to pick the kids up from Prom. They only had enough time to spend an hour in the Hummer. Bottom line, we asked for additional time and they never called back. When the kids got home they felt cheated, as did the parents. I filed a complaint with the Better Business Bureau. We believed that a portion (at least half) of our money should be refunded immediately due to the lost time from sitting in the parking lot at 7-11 for an hour and also due to the poor quality bus they were dropped off from prom in. In addition, the sheer fact that this man (Jimmy) was so unbelievably rude was disgraceful. I would never recommend this company to anyone and I feel that he should refund half of our money due to the inconveniences, terrible service, time lost and lack of quality. So far, we have not seen a dime. Disgusted with this company... DONT USE THEM!

Recommends

jj1968

Joined 2 years ago

Best Limo Weekend. We traveled to dallas for superbowl. Contracted A2Z limo couple of weeks before the event, because of the bad weather had to change the timing and location. The office staff was very helpful and limo was on time all through out the week. Every thing would have been perfect if they had stock bar with liquor. I will use this company on my next visit

Doesn't Recommend

Tamara Burks

Joined 2 years ago

WORST SERVICE EVER!!!!!!. What a total Nightmare!!!!!

I rented a Limo for my daughter's prom and this was the absoulte worst experience/service ever. The Limo driver was 45 minutes to an hour late. I had to call the office repeatedly to check the status - only to receive the worst customer service ever from "VANESSA" I was told three different stories why the driver was late...1st he was lost, 2nd he had a flat, 3rd he didn't show up and they had to get a replacement !!! She was very rude, cold and uncaring. I would not recommend A2Z Limo services to anyone!!!!!

Doesn't Recommend

Badmargo

Joined 3 years ago

Terrible Company. Rented a limo for 4 hours for my son's 21st birthday. Unfriendly driver, miscommunication with reservations and receptionist (had to drive to my son's apt and give my cc card again) and worst.......abandoned drunk 21 year olds because were 10 minutes late out of the bar. I would have gladly accepted the charges but he chose to LEAVE intoxicated clients at the bar!!!!!! NEVER USE THESE PEOPLE. The "general manager" is suppose to call me but I am getting the run around!!

Doesn't Recommend

daltx2010

Joined 3 years ago

Worst night ever - ruined my friend's 30th B-day. My friend's wife picked a to z to take us from Dallas to OKLA for the casinos for her husbands 30th bday - a 90 min trip. The bus we rented- when it arrived was hot - esp w/ 20 people. 45 min into the trip the bus started smoking - it was leaking transmission fluid. It took over 90 minutes to get a replacement bus. At one point, the owner threatened to "leave us stranded on the side of the highway and take his losses". Second bus came and 10 miles later we had to pull over bc the belt was coming off of one of the tires. We waited for another 2 hours for a replacement bus. By this time we decided to head back to Dallas. Also, on the third bus the emergency exit window was missing a latch so it was loose the entire way home. In the end we spent 8 hours driving from Dallas to Sherman on a Saturday night with most of the time spent on the side of a highway and Valero gas station. Worst experience ever from any company - will never even think of using them or recommending them again- Is there a way to give negative stars on this site?

ALSO, THIS COMPANY HAS AN "F" RATING BY THE BBB - SEE FOR YOURSELF: (put in dot org after bbb) www.bbb/dallas/business-reviews/limousine-service/a2z-limos-4u-in-dallas-tx-33000840

Doesn't Recommend

texrobfnp

Joined 3 years ago

Worst Limo experience EVER!!!!‎‎. If customer service is not important to you, and you would like to be shafted by the inept staff, (i.e. Vanessa), then by all means; Do business here. However be warned, because they seem to enjoy harassing the bridal party and repeatedly not communicating your itinerary correctly. It was a HUGE mistake... I wish I went with a different company ... Any company!!!‎

Recommends

limocenter

Joined 6 years ago

BEST LIMO SERVICE I HAD. THE LIMO WAS ORDERED BY MY GIRLFRIEND TO SURPRISE ME ON MY 4OTH BIRTHDAY. OH YA WAS I SURPRISED!!!! THE DRIVER WAS TEN MINUTES EARLY AND WELL DRESSED; LIMO HAD COMPLIMENTARY DRINKS WHICH WAS A A PLUS IN BOOK, LAST LIMO I HAD FROM A DIFFERENT SERVICE HAD NOTHING IN IT. THE CHAUFFEUR WENT OVER THE CONTROLS AND TOOK US TO DELFRISCO IN DALLAS. I HAD MISPLACED HER BUSINESS CARD TO CALL HER FOR RETURN; HOWEVER, AS WENT OUT THE DOOR SHE WAS STANDING BY WAITING ON US. SHE TOOK US BACK HOME WITH A SMOOTH RIDE.