Allen >Heating & Air Conditioning > All Systems Air Conditioning and Heating
705 N Greenville Ave Suite 900, Allen, TX | Directions 7500233.112556 -96.654303
Carol H. - All Systems service response team did respond to your request for after hour services. We apologize for the misunderstandings on the communications at the time of services. . All Systems did return and put your bad motor back in for your warranty company to come out and repair this service was provided at no additional costs. We appreciate your business and assure you this is not how we handle our services. We hope you are cooling now through the repairs performed by your home warranty company.
We've used All-Systems in the past without issue, but this time is turning into a nightmare.
We had them out a few weeks ago and were told that our unit was fine, but then it started throwing sparks yesterday and tripped our circuit breaker, so we called them again. The tech couldn't come until after-hours, but I was told that if the problem turned out to be something that the previous tech should have caught there would be no charge, so we told them to send him anyway.
We asked for a diagnostic visit—we wanted him to tell us what was wrong and how much it would cost to fix it—but the tech apparently decided on his own that he was here to FIX the unit. He figured out the problem in the first few minutes, pulled the blower motor out, typed for awhile and then asked me to approve the repair. I told him I couldn't do that unless it was under warranty—he said it wasn't, even though I'd thought it was—and he asked me if I wanted him to put the unit back together or just leave the motor out so we could keep the cost to the cost of a service call. I told him I couldn't really afford the service call itself, since I was going to have to pay my home owner's warranty company to send someone the next day, so I certainly couldn't pay any extra tonight, and he took the blower motor out to the back porch and left it.
Can somebody please tell me: in what world is it okay to go on a diagnostic call and START A REPAIR WITHOUT PERMISSION, and then tell the homeowner that there will be an extra charge to put things back how they were when he arrived?
All-Systems says they can send a tech to put the broken blower back in, but they're going to charge us for it. Gee, umm.. thanks?
Oh, and bonus: the company our homeowner's warranty is sending out can't diagnosis the system until it's put back together, so we can either pay them twice or pay All-Systems more money for completing the job they weren't supposed to start. Thanks, All-Systems....
My air conditioner went out. Just stopped working about a week ago! And all of us from here know it is HOT right know, and almost impossible to not have working air conditioning running all day! I called them first thing in the morning and they had someone out by noon. They were so fast and professional. He even took some extra time to explain the problem and how to help it not happen again in the future. For any A/C problems, this is the place to call. I am a very pleased customer and highly recommend them!
Professional Honest Company – All System Air & Conditioning & Heating is a awesome company. I had a problem with my A/C gave All System's and they had someone out by the afternoon. The tech came on time and had my A/C back up and running within 30 minutes. He was very professional, honest and pleasant. Thanks for the great service.
Fixed in a day! – My a/c went out in the morning and by the end of the day it was fixed! All Systems made the whole process so easy and simple. The price was really reasonable and the technician was really friendly and nice. Thanks!
Worth the Call – It gives me a sense of comfort to get the same technician. He already knows my system and is able to pin point the problem every time. This company is definitely worth the call.
Great Technician – They did such a great job installing my new unit. The technician who came to my home was so friendly and kind. Really top notch customer service.
GREAT!! – Service was great. The work was efficient and thorough. Thank you.
Honest – They have fabulous customer service at All Systems. They are very polite and knowledgeable. The technicians are honest and know how to do their job well. I will refer my friends to them for any service they need on their heating and air.
They Deserve Every Single Star – Warren is super nice and friendly! He was also very knowledgeable and thorough! He deserves all 5 stars!
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