Plano >Special Trade Contractors > Venture Custom Pools
4568 State Hwy 121, Plano, TX | Directions 7502433.100375 -96.794708
Very happy about our beautiful pool from Venture Custom Pools. I did a lot of research before coming to them and I was nervous as anyone would be about a big purchase. I was nervous up until the work started. That first day they did so much work and the workers were polite and took great care of my backyard. I went to bed that night feeling confident I made the right choice. And I did. I love my pool and I am always reminded of your dedication whenever I look at it.
Just a quick note to compliment your wonderful staff. We have had two pools built by Venture and both of them were beautiful. The whole process was easy and painless! John H is a great guy and we have recommended him to several people. Amanda and Valerie were great also and took care of everything. If we could have you build a third pool for us we would. Keep up the good work.
Venture Custom Pools just completed my new swimming pool which I love. I would especially like to bring attention to the professional performance of Greg M, the senior designer on our pool. Greg was always available when I had a question, concern, or wanted to change something. My phone calls were answered and returned promptly. He was very attentive to all of the details of the planning.
I also met with Justin, the superintendent, and he was thorough as well. He was courteous and responded to all my questions. We built great rapport. He was very courteous and his attention to detail of the construction of the pool was on point. He was always aware of which sub-contractors were on the job or schedule. Overall, a great job well done on my new pool and here’s to many years of service.
I had my pool custom made from Venture and everything turned out great. This was a couple years ago, but today I’m writing about a new experience I had. Last week, I sent a panic call to their office due to the pump in my pool not priming. I called their office and the technician was very helpful by explaining what I needed to do in order to prime the pump. I begged him to help me and told him I would leave a key for him even though he didn’t anticipate being able to come by. I was unable to get the pump primed and left a message explaining the situation after we talked. The next morning, I went out and try to get the pump working and noticed that someone had been there early in the morning to fix the problem. I was so surprised by the great and expedite service by Venture Custom Pools I just had to share.
I want to thank you for your assistance in helping us with our pool after it was completed on time and exactly as you promised. My spouse and I decided that we wanted to change some of the stonework around our pool and when we contacted your company the project coordinator at your office was kind and gracious to help us get the work scheduled. I called your company on a Monday and by Wednesday you had workers out to my house taking care of the extra work we wanted done. The work was done fast and neatly…in fact they left my house so neat that I could not tell they had been there and completed the job. Great work all around.
The process of creating our custom pool was quite frankly, really cool! My spouse and I were thrilled to learn that our pool designer had advanced computer technology that allowed him to design a Virtual Pool for us using the unique backyard dimensions and landscape of our house. We were able to give the Venture pool designer 100% input into our pool shape, depth, building materials, water features, lighting and even a remote control for our spa. Now we are incredibly satisfied and enjoying our high tech backyard.
First let me start out by saying that this THANK YOU is long overdue from our family…but you guys at Venture are the ones to blame because we’re having so much fun! You built our family such a beautiful pool that we haven’t been able to get out of the sparkling blue water and write you. The Venture Custom Pool Team made our family fun dreams come true!
Great pool builder, terrible customer service after. Venture built a great pool for us that we are still very happy with. Their customer service is horrid. Both in warranty and past warranty service were exceptionally poor. The service team is not organized well and drops the ball often on scheduling, follow up, and fails to understand customer satisfaction. Typically when the service people show up the work is good, getting them there is near impossible. There are a lot of great pool builders in the area, I recommend including customer service as a discriminator in your selection of companies.
Certainly having a pool built so fast was great but the people were even more amazing. When we were doing our research on what pool company to use we read so many horror stories from consumers who had bad experiences with sub contractors or even the sales group with the pool company they chose. Each person we encountered through this process have been absolutely the most customer focused, professional and quite honestly the most genuine people that we have had doing any kind of work in our home.
This was our first time using Venture and every staff member did not disappoint! We felt we made the right decision upon our own research and it was confirmed when the job was completed.
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