Plano >Travel > Legacy Travel
2929 Custer Rd Ste 305, Plano, TX | Directions 7507533.040113 -96.734786
Disgraceful and Greedy Agency – Our group of 52 friends and family members made travel plans to Mexico through Legacy travel.
For $50K plus worth of business, you would expect good service but not even close. We were treated like they don
BOOKING NIGHTMARE! – I never write reviews but I felt that it is appropriate to warn people about Legacy Travel in Plano, TX. I planned my wedding and honeymoon through Marty Boehlke. When we first met with Marty he swayed us to stay at a beautiful resort (which it was). Our rate was going to be gauged on how many people booked with us at this resort. We had 20 friends and family attend the trip. No need to get travel insurance according to Marty as he was going to negotiate that at the end. When the final bill came, we were given a discount of $9/person/night. With Marty promising to get us the best rate we found that our rate (with the discount) was higher than the other rates given to our guests. We all had the same type of room. He confused my fiancé at the time with his dad who was a Sr. and changed our travel dates without our knowledge. We discovered this a week before we were leaving. This could be an honest mistake if we hadn't already told him three or four times there was a Jr. and Sr. He had made the mistake before confusing my fiancé and his dad. Marty also continued to think my brother-in-law was the groom and booked his travel on the wrong dates as well. My brother-in-law had to argue with him to convince him he wasn’t the groom. I was told later by my friends and family that Marty was rude and seemed inconvenienced when they tried to book their trips. Almost everyone had this issue. He called me the day before we were to leave to tell us of the dress codes for the restaurants which made our packing difficult and frustrating. When we got there, we found he misinformed us and it was unnecessary to pack half of what we did. There were also other issues involving the coordinating of our wedding that caused the wedding coordinator to book the ceremony at the wrong resort. This was later fixed by me. Don't get me wrong, the resort was a great recommendation, but the process it took to actually get there was a NIGHTMARE! All-in-all Marty Boelhke with Legacy Travel is unprofessional, ill-prepared and inept. They seem to do the bare minimum with intensions of never seeing you again. Save your money and time and choose another travel agent.
Legacy travel- horrible customer service – I have never written a review before, but felt I needed to in this case. I contacted legacy a few weeks ago for info on a vacation and spoke with Marty. I told him it would be a few weeks before we were going to book and I was just checking around. After reading several reviews about this agency, specifically Marty and Cathy, the manager I suppose, I did not have a good feeling at all so decided to go with someone else. Hearing from them today just confirmed my uneasiness. Marty called me back this morning to check on booking and while I was in the middle of APOLOGIZING to him for not letting him know I went with someone else, he hung up on me. I proceeded to call Marty back to let him know the reason we did not go with them was b/c of all the bad reviews on their cust service and how poorly they handle things and mentioned they may want to work on this. So, as you can see, this is the reason I wanted to write a review on them just to let others know that if you decide to use this agency you might just want to prepare for a few frustrations along the way, and possible issues with your trip...which is not anything we wanted to have to worry about with a relaxing vacation. I will say as well that we booked with American Express Vacations and they were wonderful, and the best price we found. Hope you find this helpful.
DO NOT use this agency!! – This travel agency is TERRIBLE! I had the misfortune of having to book my reservations through this agency for a wedding I was in that was located in Mexico. They overcharged several of the wedding party memebers. After several of us contacted Legacy from MEXICO all they did was give us the run around or didn't even respond at all. Please take my advice, DO NOT USE THIS AGENCY!
My Hawaii Honeymoon - Legacy Travel Style! – I had no idea where to start to book such an important trip as my honeymoon. We just got back and this is the message I have for them:
This was THE BEST TRIP EVER!!! I just want to say THANKS to Legacy Travel for making this Honeymoon AWESOME; everything was so organized. Thanks to Cathi for checking in on us. We will be using you guys again soon.
I think if you're thinking of a trip, you need to use Legacy Travel. You can count on these guys to be there every step of the way.
Legacy Travel a touch of personal Service/personal attention – I have just returned from another awesome vacation, planned by Legacy Travel, Plano, Texas. The staff were outstanding at finding a vacation that met all of our expectations. Though we live on the other side of the country, they are easy to work with, like they are just around the corner. I was able to get a better deal by using the travel agency and their relationship with the travel company. Once booked, our agent Marty contacted us personally throughout the next months, with last minute reminders and tips. Every last detail of the trip was executed perfectly and we had the assurance of Legacy Travel's support . Thanks Legacy Travel!
Yay for me! – I ready wrote about my vacation over on Google reviews, but then I found Citysearch so I wanted to leave a review here too. I had a great time with Legacy Travel on my trip this summer.
I don't get to just take vacations whenever I want, so I wanted to make sure everything went smoothly.
...and it did!
We Love Terrah at Legacy Travel – We were referred to Terrah and Legacy Travel by a friend in 2007, not knowing exactly what kind of service to expect. My wife and I are very proud to say that Terrah has not only met our expectations, she has exceeded them, time after time! Terrah is honest, friendly, down to earth and you can really tell that she enjoys her job. She always goes above and beyond to meet our needs, which isn't always easy. Terrah is a true asset to your company, and we look forward to booking many more vacations through Legacy!
Super Friendly – I had visited another travel agency and was really surprised at how rude they were. I almost decided to just book myself online but I really didn't know anything about the resorts and I really wanted a professional opinion, so I googled one more time and found Legacy. I spoke with several of the agents there, Terrah, Marty and Leah. They each had been to some of the resorts I was considering so it was nice to get a first hand account.
Anyway, the vacation was great and I love Legacy!
(I left this same review on google also, just trying to be diligent.)
Crooks – After this review I will also report to the BBB.
We used this agency because my niece was planning a wedding in Cancun, Oct 2009. I paid what was due and asked for an itinerary and receipt. the only thing I received in my email was various offers from Marty that would add additional cost to our trip. I sent another email requesting my itinerary but still did not receive it. I called Marty and he said it was not ready yet and he would email as soon as he received it. Before I ever received mine, I got an email from some others that were in the wedding party stating that our flight times had changed and nobody was notified except my niece. She is the only one that had received a copy of her intenerary in the mail. Since she received it so far ahead of the wedding, she had not noticed the flight changes. A quality travel agent would make the effort to alert you to such changes. The flight times did not work for half the wedding party because it interfered with golf activities for the groom that were already paid for and scheduled. The only option for us, and the parents of the groom was to add an additional day to our trip.
When I called Marty to add a day, he quoted me $1,000 extra!!! 300 for flight changes and $700 for one more night at El Dorado!!! I explained that we did not receive proper notification and shouldn't be charged at all! He gave me to Cathi, his supervisor and owner! She said she couldn't help me and they did nothing wrong. I told her I would not be using her agency nor referring her agency. She said "oh well, sorry I can't help you". She was extremely rude!
I went home that night and called Amer Airlines. I explained the situation. Because it was their change in the schedule. she told me there was no charge. So where did Marty come up with $300???? The next day I began calling Mexico to try and arrange to stay another night. I emailed the hotel manager and explained the situation and told her which agency. Next thing I know I received a call from Cathi at Legacy. She said she was now able to get me a room for $185 a night. I did go ahead and book this because this was my niece's wedding, but still felt the agency should have absorbed the cost. Especially after trying to rob me by charging $700 for a one night stay and $300 when AA didn't charge them at all!! Marty was sure looking for a hefty commission!!
Our stay turned out great because we were with people we loved and in Cancun, but I would not recommend this agency to anyone! Especially if you are trying to plan the most special event of your life!!
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