Legacy Travel

Recommends

JOHN A.

Joined 17 days ago

could not ask for more ...

Recommends

Amanda R.

Joined 4 months ago

We love Legacy Travel! We used them to book our honeymoon and they made everything so easy for us! We worked specifically with Terrah (who is absolutely amazing by the way) and since we knew nothing about the place we were going, she was willing to customize everything for us based on her personal experience and what she knew about me and my husband. Our honeymoon was perfect and we have Terrah and the Legacy Travel team to thank :) I highly recommend them for any travel plans you make in the future!

Recommends

Micheale K.

Joined 5 months ago

I have know idea what the people on this site are talking about when they rate Legacy travel. The experience I had with them was awesome! Of course when you have a large group sometimes a few details can be lost. I can trully say that every concern that I had was addressed and settled favorably! Legacy travel really cares about their clients! I experienced that care personally. Terrah and her Manager Cathi were both engaged to ensure I had a wonderful wedding! Thank you Legacy for making my wedding the best I could ever hope for!

Recommends

Porsha E.

Joined 7 months ago

Legacy Travel- Plano is my go-to agency for here on out! I just loved working with them these past couple of months while planning my wedding! I couldn’t have asked for a better experience. Hannah Cote you rock girl! This agency is punctual, professional, kind, and all of the above!

Recommends

Jennifer D.

Joined 10 months ago

I absolutely LOVE Legacy Travel! Hannah Cote, my travel agent, is amazing. She coordinated the most wonderful trip for us to Tulum, Mexico. We really wanted a destination wedding and she set up the most perfect event. From the travel - air fare to Cancun, transportation to the resort and the entire resort experience - every thing was perfectly coordinated and amazing. Everyone at Legacy Travel is super friendly, nice, and willing to help. I have referred several friends who have also loved Legacy. I will be using them again.

Recommends

Merrill S.

Joined 1 year ago

I will recommend this travel agency to everybody that I know. Erin , my travel agent , helped me plan the perfect vacation for a Mother/daughters trip. She was very helpful & patient throughout our entire experience. The day before our departure for Mexico I discovered that the resort had put us in a smoking suite..which was not what we wanted. After calling Erin at Legacy , she assured me that they would do everything possible to resolve the issue. Several hours later , I received a call from Erin stating that we had been moved to a non-smoking suite. She was always available to answer questions & to make recommendations. Our vacation was wonderful & exceeded our expectations. I will definitely be using tis travel agency again!

Recommends

maurasmith

Joined 2 years ago

Top Notch Travel Agency. I'm really sorry for the last couple of reviewers, but that does not match my experience at Legacy Travel.

I called their office not knowing what exactly I wanted, but I told them what I like and they recommended a couple of vacations. I went ahead and booked a trip to Mexico at the Eldorado and had an absolutely magical time.

I would never have chosen this vacation on my own and I am thankful to the folks at Legacy for helping me.

Doesn't Recommend

SKPlano

Joined 2 years ago

Disgraceful and Greedy Agency. Our group of 52 friends and family members made travel plans to Mexico through Legacy travel.

For $50K plus worth of business, you would expect good service but not even close. We were treated like they don

Doesn't Recommend

smsuf1

Joined 2 years ago

BOOKING NIGHTMARE!. I never write reviews but I felt that it is appropriate to warn people about Legacy Travel in Plano, TX. I planned my wedding and honeymoon through Marty Boehlke. When we first met with Marty he swayed us to stay at a beautiful resort (which it was). Our rate was going to be gauged on how many people booked with us at this resort. We had 20 friends and family attend the trip. No need to get travel insurance according to Marty as he was going to negotiate that at the end. When the final bill came, we were given a discount of $9/person/night. With Marty promising to get us the best rate we found that our rate (with the discount) was higher than the other rates given to our guests. We all had the same type of room. He confused my fiancé at the time with his dad who was a Sr. and changed our travel dates without our knowledge. We discovered this a week before we were leaving. This could be an honest mistake if we hadn't already told him three or four times there was a Jr. and Sr. He had made the mistake before confusing my fiancé and his dad. Marty also continued to think my brother-in-law was the groom and booked his travel on the wrong dates as well. My brother-in-law had to argue with him to convince him he wasn’t the groom. I was told later by my friends and family that Marty was rude and seemed inconvenienced when they tried to book their trips. Almost everyone had this issue. He called me the day before we were to leave to tell us of the dress codes for the restaurants which made our packing difficult and frustrating. When we got there, we found he misinformed us and it was unnecessary to pack half of what we did. There were also other issues involving the coordinating of our wedding that caused the wedding coordinator to book the ceremony at the wrong resort. This was later fixed by me. Don't get me wrong, the resort was a great recommendation, but the process it took to actually get there was a NIGHTMARE! All-in-all Marty Boelhke with Legacy Travel is unprofessional, ill-prepared and inept. They seem to do the bare minimum with intensions of never seeing you again. Save your money and time and choose another travel agent.

Doesn't Recommend

Bb2332

Joined 2 years ago

Legacy travel- horrible customer service. I have never written a review before, but felt I needed to in this case. I contacted legacy a few weeks ago for info on a vacation and spoke with Marty. I told him it would be a few weeks before we were going to book and I was just checking around. After reading several reviews about this agency, specifically Marty and Cathy, the manager I suppose, I did not have a good feeling at all so decided to go with someone else. Hearing from them today just confirmed my uneasiness. Marty called me back this morning to check on booking and while I was in the middle of APOLOGIZING to him for not letting him know I went with someone else, he hung up on me. I proceeded to call Marty back to let him know the reason we did not go with them was b/c of all the bad reviews on their cust service and how poorly they handle things and mentioned they may want to work on this. So, as you can see, this is the reason I wanted to write a review on them just to let others know that if you decide to use this agency you might just want to prepare for a few frustrations along the way, and possible issues with your trip...which is not anything we wanted to have to worry about with a relaxing vacation. I will say as well that we booked with American Express Vacations and they were wonderful, and the best price we found. Hope you find this helpful.