06/29/09

Terrible- Settlement in progress

by skeletor4971

At 10 AM, another vendor showed up to decorate the chairs. The chairs and tables were not set up fully to complete the task. In addition, other chairs were set up where the DJ was to set up. Instead of decorating the building we spent most of the morning moving chairs and tables because it wasn’t set up. We were told that workers were suppose to be there at 3 PM. Whenever 3PM came there were no workers leaving my mother and the maiden of honor to decorate 30 chairs and 3 table in 105 degree weather. In the process of leaving the site to get ready, parking was not complementary. In contract it stated that it was complimentary. That was not the case.

We were told the cakes were going to come out at 6 or so. To find out they weren’t ready until 7:15 after guest began to show up. In addition, to the candles not being lit and not having enough tables for gifts. During the night, the bride (my wife) was harassed about how the owner could have saved us money by renting everything from him. In the middle of the night, I found out that the alcohol was being served was liquor instead of beer and wine like we discussed, which cost more. This ran out our tab before the night was up.

Closer to the end of the night (11 pm) the servers began to tear down outside without permission. Let me remind you that were to have this place until 2 am. They tear down and lost all the linens from outside. Now we are asking for a payment for their screw up and have yet to hear from them. In addition, they took chairs and tables from outside through the middle of the dance floor while people were dancing. At 11:30 they proceeded to turn the lights on.

• Pros: great location
• Cons: Terrible Service and Communication between staff.

08/23/07

Still enjoyed our wedding, but was a little disappointed.

by deprimiert

I recently had my wedding here and was totally confident everything would go as planned. Sasha was always very nice and whenever we had meetings I'd give him diagrams and layouts of how I'd like the room to be set up etc. I felt comfortable that everything would be ok. We had requested specifically two types of beer to be served at our wedding, Shiner Bock and Fat Tire. The Shiner Bock was out within the first 15 minutes of the reception, and there was no Fat Tire at all. We had specifically requested that the bartender ask for ID because there were a few underage drinkers there and we didn't want anyone getting too out of control. We also requested that there be no shots served to anyone except the wedding party because they were very expensive, and the only option for the bar is to be prepaid. Well, not only were all the kids drinking but everyone had shots, the bar tab ran $1500 over what we had asked for. Also I asked for ivory linens, which I did get, but the napkins were white. It looked so horrible.. Ivory linens with white napkins? I called Sasha in the middle of our reception and told him that there was no Shiner or Fat Tire, about 45 minutes later it arrived. So he did take care of it in that aspect. But no bride should have to call around asking for what she's made very clear for months before the wedding even occurred. The room looked very nice, the outdoor ceremony was very beautiful. It was only a few minor things, but the only reason it made me so mad is because I gave him a diagram and printout of all the instructions of how we'd like everything. It was in black and white and it still didn't happen. I still had a blast, but it was such simple things on their part I don't understand how they could have been missed.

• Pros: Beautiful Setting, Excellent Food, Good Deal.
• Cons: Somewhat unorganized and can overlook little things that are important.