Jason Phillips Painting INC

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savvycat

Joined 7 years ago

Okay to a point. I got an estimate for gutters from Phillips, and they never said anything about their power needs. I had arranged to take the day off following the installation so I could touch-up the house, but they canceled at the last minute because they couldn't reach the power outlet. I wasn't going to schedule with them again because it really messed up my own schedule, but they convinced me to follow through. The job was eventually done well except for the gutter straps. The were hand cut, jagged, applied slap-dash with the sharp corners exposed, and they insist it's up to their standards and the industry standards. It looks junky, frankly.

They have one person there who just should not be allowed to communicate with customers. When I emailed pictures of the straps from neighbors' gutters, he actually tried to obscure the issue by talking about how they were badly installed. I frankly don't care if they were drilled into the mortar instead of the brick, we were talking about the nice, smooth, professional appearance. I guess my caution would be if you're a woman, go elsewhere. They will definitely try to treat you like you're an idiot.

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johnthreesixteen

Joined 5 years ago

Excellent customer service and follow up. A breath of fresh air.. I have spent the past four months extremely frustrated with having my pool built. I say that to say that having a company like Phillips come into the picture to do my gutters was a breath of fresh air. They listened to exactly what I was looking for in a guttering system and came upwith a fair price.

After job completion the followed up to make sure we were happy. Still waiting on that call by my pool builder... I won't hold my breath.

Spent less than 1500 dollars and was treated like I spent 25k. Well done.