Plano >David McDavid Acura Plano
I have the same complaint as others. My car is worse off now then when I took it in. Still after 8 months I'm still trying to get repaired the damages that their crew did to my car. I wish I had read the reviews prior to taking my car there. Nothing ever gets resolved there; no matter how far up you go on the food chain. I was considering buying a car there but not now.
Worst Dealer i have been to.... Called and spoke to the salesman(Tim Sechrest) on a used prius they had listed ..Agreed on the selling price over the phone and i told Tim that The funding would be done with my leasing company and tried to give them all the info. on the leasing company so the could call and get the paper work in order... we buy cars for our company every year in the same manner.... he said that i still had to come in ..which i did ..nothing was done when i got there and he passed me to Sotero Napoles and i had to waste 2 hours .....by this time the leasing company in the east coast was closed.....Now they wanted my to fill a credit app...which i didn't need or wanted to do and have a hard hit on my credit files...the car was going be leased in the company name.... they could NOT grasp that concept... worst car buying experience EVER...... NOT sure how the manager to stay in business..
AMAZING SERVICE!!! I have the best service advisor, Tony, and the entire staff is helpful and willing to assist me as soon as I arrive. I am never asked to wait until my advisor is freed up if he is busy. The service department works as a team, not like at many other service departments that ignore you if your appointment is not with the person that greets you. My advisor contacts me in a timely manner, always strives to give me a time estimate on my repairs, and provides me with the information for what was done to my vehicle. This service department makes me want to always own an Acura.
On a positive note, it was not hard to get into contact with the person handling my account.
However, on the downside, it took four months to receive my car back. On my way home, the engine started knocking. I had to take my car back for it to get a new engine put in. It took another month to accomplish this. After driving home, the motor was fixed, car was running well, The TPMS sensor came on, which apparently they had fixed. After calling my consultant at the Acura Collision Center, he admitted that two of the sensors might have been bad. So now I get to take my car to Honda Service center to get my tire sensors fixed. It will take 3-5 hours for this service to be completed. Really? Five months and I'm still dealing with this. I do not recommend Acura Collision Center for any type of work done on your car. It seems like a never-ending process.
Hello, this is Renee Huff, GM at McDavid Acura Plano. I?m sorry to hear that your experience at our Collision Center was less than satisfactory. We strive to make our customers? experiences as positive and stress-free as possible. However, dependent on the extent of the damages done to a vehicle, it often takes longer than expected to make repairs. I would love to talk with you personally at 888-753-6517 to discuss the circumstances of your experience further. I look forward to hearing from you.
Lack of attention to detail.
Brought in a 2012 for collision work and they proceeded to work on the vehicle for two weeks and put on a 2011 bumper and headlight. This shows a lack of attention to detail and professionalism. They are correcting the mistake but this obviously should not have happened to begin with.
When I shared my concerns with the service manager he seemed dismissive about my concerns.
Once they put on the right parts I will need to have it examined for mistakes that are not visible. This is a step I should not have to do.
I would suggest going elsewhere.
Hello, this is Renee Huff, GM at McDavid Acura Plano. I want to thank you for your feedback and apologize for any inconvenience your experience may have caused you. In the future, I hope that we have the opportunity to prove our ability to provide superior service to you and all our customers. If you are interested, I would be glad to speak with you personally at 888-753-6517 to answer any further concerns you may have. Thanks again, and I hope to hear from you at your earliest convenience.
Superior Customer Service and Follow-through.
It's like being treated like royalty arriving for service for my Acura. My service rep, Nathan, greets me with a smile, he already knows what maintenance is scheduled and any problems I may have with my car from our earlier phone conversation. He sends me on my way with a smile and a rent car for the day.
He calls me during the day to update me on the status of my car service and lets me know when my car will be ready. When I arrive to pick up my car he explains all the work that has been completed and my car has been clean, too.
I love these guys they know customer service.
Acura Collision Center David McDavid. Check your car before leaving Acura Collision Center David McDavid. You might leave with more damage from their employees. In my case they fixed the problems done by their employees, but I could never trust them again. I hate that my car had to be their lesson on what not to do to a customers car.
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