Jon Scott Hair Colour and Design

Disappointed!!!!!. So, I did not have a good experience and rather than making it public, I emailed the salon twice with no reply!!! I received an email asking me how my service was, so I decided to reply and let them know. They did not even have the courtsey to email or call me! I will be telling everyone I know - not to go there!

Here is the email I sent them with no reply!

Thank you for the email and opportunity to give you feedback on my experience. I have to say I am usually a very easy going person, and I am not confrontational. I went in for a color and cut. The color was ok. The cut was another story. When she was cutting it, she kept saying how cute this cut was going to be. So when she was done styling it - she knew I did not like it and I verbilized I did not like it and was not what I was expecting. I re-looked at the picture I had and said I dont look anything like this. She said I should not expect to look like that because we don't have the same hair types - hers was a lot more thick and mine was thinner. Myself, not being a professional in this area, did not know that - I feel this should have been explained to me when I asked her if my hair can look like this. Her answer should not of been yes - it should have been, yes but.... So knowing I was unhappy - she said lets blow it out straight and see what you think - maybe just style it different. So we re-washed and she she tried to restyle it again. Now I am hatting it even more!!!!! I know she could see it in my face because she kept telling me, "I'm sorry you don't like it." I felt like I looked like a boy with a bad "bob" haircut. I asked her if we can make it a little shorter with a little more style to it, and went back to my first picture I showed her - she told me that would be an entirely new cut, and her next client was here and she did not have time to do anything about it. So I paid $140 and left.I called my husband and cried all the way home.



I feel like more should have been done before I left very upset. I understand she had another client waiting, but at the same time she let me walk away upset and dissatisfied. There were 2 other hair stylist that were standing there without clients, so she could have talked with them or a manger to see what could have been done before I left. I feel that this was not very good customer service.



So I woke up Sunday and tried to style it, but I was unable to do anything with it. So, I called another salon and went for another haircut. I did not tell them who I originally went to because I don't feel that is the right thing to do. However, they did show me in many spots in my hair where the haircut was not even or correct. For instance, the cut I left with looked straigth across the bottom with spiked up. However, when you comed the hair straight down - there were 3 chucks that lye past the base of the line. So when you styled it up, you did not noice, but when you combed it down - it was really bad. Then she took each side of my hair where the cut should have been even on both sides and it was about 1" off - a hugh difference. It was like this all over - very uneven. Now I also wanted layers all over, and on the sides were two blunt cuts that were uneven to each side also. Once the lady re-cut my hair properly, I had no problems with correcly sytling my hair. I am sorry I had this experince and feel I did not receive $140 worth of services in which I paid for. I just thought you should be aware of my recent experience.…