Plano >Focus Eyecare
This is by far the best exam I've had. The Doctor is extremely knowledgeable and dedicated quality time explaining everything in detail, and the staff are great. They took care of all my insurance before they made my appointment so i know exactly what i was working with. Everybody there is super friendly, the ambiance is like a spa and they have a great frame selection. My wife and I purchased 4 pairs of glasses each. If you want to get quality service and products go to Focus Eye Care.
ANd for the person who gave the negetive review, it is absolutely NOT TRUE. We've been going here for years and they have never mis-informed us, in fact they tell us exactly what our insurance covers and they always get our pre authorization before we go to our appointment. I can't believe that someone would not know what their own insurance benefit is, sounds like a personal issue dude. You should do your own homework before you blame someone else.
They are dishonest and have horrible customer service. This clinic told me they were an in-network provider of Spectera insurance and told me to pay 100% of the money for lenses upfront and that the insurance company would reimburse me for in-network benefits. I paid this amount and called the Spectera insurance company to fax the receipt in and Spectera said that they cannot give in-network reimbursement as this Focus Eye Care clinic refuses to use Specteras labs. Spectera also said that since Focus refuses to use their labs, then they should not be advertising themselves as in-network provider. I asked for my money back and Focus flatly refused after repeated calls and Denise would not put me in touch of the manager Mimi. I never got to talk with the manager as Denise kept saying Mimi was out, I have called this clinic 8 times today and yesterday and don't feel I've been treated fairly. Focus has not ordered any lenses yet and it would not inconvenience them to refund my money promptly. Stay away from them!
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