Mockingbird Bridal Boutique

NOT WORTH THE HEADACHE. The management at Mockingbird Bridal is horrible. The dresses I ordered were extremely late, even though they assured me they would be there on time. The alterations lady is great and expedited the alterations, but the management was rude and had no explanation for why the dresses were much later than their PROMISED delivery date. There was a lot of other shady stuff going on with the overpricing of bridesmaid dresses when I ordered, but they attempted to correct the mess-up when they were caught.

Overall, this place has poor customer service, the management has questionable morals and they do not honor the time periods they give their customers. This is supposed to be one of the most exciting shopping trips you ever go on. At Mockingbird Bridal, it's a nightmare. Save yourself some drama and some grey hairs and go somewhere else...anywhere else.…

Management Nightmare. I purchased my wedding dress and veil from Mockingbird Bridal in July 2011 and when the pieces finally arrived in December, the veil they ordered did not match my dress. Since I was within weeks of my wedding date, I asked to have my veil down payment refunded and was told by Peggy that a manager would call me to discuss that. I later received a voicemail from Peggy telling me why the veil colors were wrong in the sample I originally tried on at the store (meaning they ordered the wrong color veil) and that she had taken the liberty of ordering a new veil in the correct color. I called Peggy back within 24 hours, told her to cancel the new veil order (it was too late to be waiting on another veil to be made and shipped, hoping it would match this time) and to have a manager call me regarding the refunding options since the veil that was delivered was not the veil I had ordered (I have Peggy admitting this in a voicemail).

A manager, Ashley, called me two weeks later and told me a refund would not be issued regardless of the circumstances. She claimed multiple times that I asked Peggy to order a new veil (which I did not and they have no record of), that she would not refund my deposit even though the store was at fault for having an old/out-of-color sample veil and that I was lying about the conversations I had with Peggy. Five times during the conversation Ashley began to talk over me and argue while I was explaining the situation. Even after I asked her three time to be patient and please let me finish, she would interrupt and keep arguing until I finally quit trying to talk over her. At that point, I told her I would disputing the charge with my credit card company, and she could handle the situation from here with them. It was really quite unbelievable that an adult would act so immaturely since she works in an industry that is dependent on referrals, reviews and customer satisfaction.

So here is my advice on visiting Mockingbird Bridal, the selection is great, but the staff is a nightmare (during my initial visit, I had to ask the sales associates to please lay out the train so it was fully visible, to pin areas of the dress so that it fit properly, to help me put on the veils, etc. - all requests that a good associate offers to do for you without needing prompting). I would suggest trying on your dress at the boutique but ordering it elsewhere. I ordered my dress from there because no other store I Dallas carried my particular designer.

Needless to say, the staff's customer service skills are foolish at best, and I will dispute the veil charge with my credit card company. It's a no brainer.…

Unfortunate!. I had a very unfortunate experience there. I was looking for veils the the lady I was working with seemed like she was having a very bad day (understandable) but she was snarky and quick with me and made me feel much worse leaving than I did walking in, she made me feel like I was not worthy to be in there! Getting married is exciting, and she just was not having any excitement and her attitude left me thinking I will never go back! I am taking my money elsewhere!…

Wonderful Experience. As a bride with high expectations, it was important to me that my bridesmaids and I had a good experience every step of the way while planning my special day. When I walked in, I was greeted by the front desk attended and was introduced to my consultant. The consultant asked me several questions about my personality and pulled dresses for me to try on. Mind you, I had been to several salons before and after my visit to Mockingbird Bridal and none of them compared to the personal touch my consultant provided me with. After months of visiting Mockingbird and other salons, I finally found the perfect dress for my perfect day at another location. It took 3 months for me (the indecisive bride) to find the one dress that would make me feel like a princess. I rushed over to Mockingbird. It was important that I ordered my dress from the location that had my best interest at heart since this was a pivotal moment in my life. All of the consultants cheered when they saw the dress I had chosen and happily assisted me with ordering the exact dress I had found. it was as if they were my family. It made me realize how time they had invested in helping me with this big decision. If you are a soon to be bride, I highly recommend Mockingbird Bridal.…