Sewell Lexus

Outstanding customer service. I recently purchased an RX350 from Sewell Lexus and my experience was very special. I changed my mind, switching to different models and colors about a million times, and the salesman was so patient with me and never once got frustrated at my indecisiveness. He (along with everyone else at Sewell) helped me make my decision without any pressure and encouraged me to take my time and make the decision that felt right. I felt like I was the only customer they had, which is how you should feel when buying a car or making any purchase for that matter. I still feel that way everytime I walk into the store to have my car serviced or to get a free (!!) car wash.…

Worst Lease agreements I have ever seen. I was recently tasked with talking to Sewell Lexus about (2) extremely bad lease agreements made with the dealership, and subsequently, what, if anything, could be done. I have my answer as of this morning: 2/16/2009, "absolutely nothing". The lease agreements were for (2) company vehicles. One was an RX 400h, and the other an RX 350. The RX 400h contract is for $914/month, and the RX 350 is for $775/month, which is ludicrous. They were written with 80,000 and 60,000 mileage terms for (48) months, which far exceed the 50,000 mile factory warranty. Who does that? No attempt was made in the beginning of the transaction to reduce the cap cost on either vehicle, and obviously nothing was done to make the monthly payments even remotely reasonable. I spoke with the GM there, and he pretty much said "too bad". When I told him he had lost two customers, he said "so what". Carl Sewell wrote a book on customer loyalty a while back. I guess those days are far behind them. These two lease agreements are a prime example of an overall lack of business ethics. The 400h was even a demo, and it was listed as such on the contract! I warn anyone who is about to do business with them, as they are truly sharks circling you in the water.…