10/25/09

Great Customer Service

by Linda Hermanson

Mr. Ingram:

I strongly believe that good customer service deserves meaningful recognition and wanted to take a minute to let you know that I appreciate the level of service I received from your dealrship, in particular, from Doc Watson.

I am a ... lawyer ... and understand that providing good customer service can be a challenge at times, especially in down markets. I also understand that not everyone is interested in working any harder than is required to make their bottom line. however, some people like Doc do actually care about offering a positive customer experience by being up-front, honest and personable in their jobs.

I found Doc after having a ridiculous and offensive experience at .... I told him of the experience I had and exactly what I was looking for in a vehicle. In less than a week, not only did Doc find me the exact car I wanted under the term I was seeking, he did so with a friendly and straightforward attitude that I greatly appreciated. Dealing with Doc was easy and a pleasure and I wanted to make sure my positive experience with your dealership was properly recognized. Please commend Doc on his work and the velue he brings to your business.

Thanks Steven (Dallas)

• Pros: ... being up-front, honest and personable
• Cons: ... my positive experience with your dealership was TERRIFIC

10/25/09

My buying experience was wonderful.

by Jphillips

The boys are loving my Pilot. My buying experience was wonderful.

I came in wanting to just think about a new car and did not want to be pressured. You were most helpful in answering my questions, giving me the information I needed and helping me without making me feel like I was being forced or coerced. You let me ask all the questions, voice my concerns and made the experience stress free. I know I was very apprehensive at first, since this was the first time I had every tried to purchase a car on my own. You made me feel very comfortable and safe and very patient, while I tried to digest all of the options.

I am very happy and satisfied that I made the right decision and will be a John Eagle customer without hesitation. Thanks again for working with me and may God richly bless you in all your endeavors. (Kathy - Irving, Texas)

• Pros: You were most helpful in answering my questions
• Cons: You made me feel very comfortable and safe

10/10/07

Great customer service

by debrashephard

This service department is excellent with timeliness and expert work I think because the auto repair market is competitive. They worked on my car several times and am pleased very much each time with body work and regular maintenance. Also, friendly atmosphere and concern for the customer I have found here more than any other. Thanks.

• Pros: Service