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Taxis >Cowboy Cab CO
PO Box 150125, Dallas, TX | Directions 7531532.773891 -96.769235
Neighborhoods: South Boulevard/Park Row
I'm new to Dallas and have used several different cab companies over the past couple of weeks. Cowboy has been the most reliable by far.
I have been using cowboy cab for over 5 years for my personal and business travel. I've never once had any issues with not being picked up on time. I always make sure I allow ample amount of time though.
I called Cowboy cab at 6:24am for a pick up time of 7:20am. At 7:30am no cab had arrived, so I called to check on the status and was assured a cab would be there in 10 minutes. I called several more times, each time being told a cab would be there in less than 10 minutes. I waited in the rainy drizzle for over 50 minutes before the cab finally arrived. The cab driver was flustered and took me to the wrong gate and the wrong level. I was not able to make my flight, and had to take a flight out 2.5 hours later and pay a $75.00 change fee. Once at the airport and checked in, I called Cowboy cab and spoke with the dispatch manager, George. He is one of the people I spoke with who answered my call at some point this morning. I asked him to have the owner, Sonya Rasier, call me back to make this right. I have been using Cowboy cab once a week for over a year now and had never had an issue with a cab being more than 15 minutes late. I requested that she call me back because I was very unsatisfied and expected to be reimbursed the $75.00 change fee and wanted to give them the opportunity to make it right. Neither Sonya or anyone else from Cowboy Cab called me today. I called again this afternoon and asked to speak with someone in charge or that I was going to report them and they hung up on me. I called back and was told they didn't hang up on me (even though the phone disconnected), and was transferred again to the front desk. The phone kept ringing with no one answering. I am very upset that they would treat a loyal customer who has given them so much business so poorly. I am shocked they have made no attempt to apologize, reimburse or make it right.
I'd NEVER use this again, instead use YELLOW CAB. I'd think that any cab company that gives a hoot to customer service, should let you know if they cannot hold a reservation - so the customer can look for other options. I called at 9:00am to make a reservation for 3:00pm, and the lady said it was too early and asked me to call around noon. I mentioned that the cab was needed for an old person and a young child, and she insisted that I call back later. I called back promptly at noon and the lady (it seemed to be a different person from the earlier one I spoke with) said I have to call 30 minutes before I needed the cab. So I called back at 2:30pm and the person says that I should have called sooner and they cannot find one at such short notice. At that point, I could not find a cab from a different taxi company either. If this is the attitude of a company that thrives on customer service and support, I'd sure hate to have this company come in the way of my family's comfort and safety - Based on today's experience I'd NEVER - NEVER use this company's services again.
DO NOT USE... – I work at a high rise off Lemmon Ave so I have to call people a cab quite often. I started using Cowboy Cab years ago and honestly, they USED to be great. I am not sure what has happend, but id say over the past year if not longer, they have become one of the worst taxi services that we have to deal with. I have personally, had about 5-7 bad taxi requests in a row...Cabs showing up very very late....Cabs not showing up at all....Cab drivers being verbally abusive towards us here at work. Today(4/18/12) was the last draw and last time I will personally use Cowboy Cab again and they need to change their name, cause they HIGHLY misrepresent the Cowboy name
LATE!LATE!LATE!LIES! – I ordered my cab online in advance so that I wouldn't have to worry about being late for work...(I had car issues)I got my confirmation and everything for 9:25 to pick me up at my location..so at 9:25 when I didn't have a cab in my driveway or no missed calls I called the company to see what was the problem..He somewhat explained that they're website was down..Really?..so I informed him that I had a confirmation and was never sent to a internet page stating that the website was having technical issues..okay, I'm considering the fact that I'm just running a little late but can still make it on time before its too bad...he stated that in 10 min that he will have someone come by...waited longer that 20 min..then I get a call from the cab saying to give him an additional 10 or 15 min...late, late now..and I know it but I'm still waiting..then he calls and say I'm outside are you...I stated I'm outside and there isnt any car..then he ask what is your address again..I gave it to him again...he call again and said the same thing...i gave him my address again..its pass 10:00 and I'm mad and impatient, so the last time he call with the same BS, I told him to consider this a last call and I will not be needing this service ever again..Thank you and Goodnight!..Worst than the yellow cab..because at least theyre lies are better when they're going to be late.
Don't show up – Called them early to make sure I'd get there on time. Told me 10 minutes. Called back after half an hour, said they didn't know what happened. I won't be calling them again for myself or recommending them to anyone.
Bad company to go thru if u want to be on time – Cowboy cab company i have used 3 times. I must say they were the worst rides i have ever taken. I only needed a ride 3 miles and 2 out of the 3 times i used "the quality service" i was sitting at work waitin 1 hour to 2 hours after i called. Today was the last straw I called at one and the rep said that it would be 15 mins. and when i called back 45 mins later there wasnt a cab in my area.. why couldnt the "smart rep" tell me that then. like the job is all that hard lookin at a screen and tellin me that they wouldnt be there in 15 mins.. So i called back 10 minutes after that and finally a cab was coming from DFW airport and would be there in 45 MINUTES. 45 minutes. I couldnt believe it. So the cab driver calls me and tells me he is 25 mins away and i ask for a discount since i have been waitin about 1 hour aand a 1/2 at this time.. but NO they dont give discounts.. of coarse not. JUST SOME WORDS OF ADVICE CAB DRIVERS DONT BITE THE HAND THAT FEEDS YOU. so of coarse i try to nagotiate and i cant even understand a word that he is saying and i ask him to explain why he cant give me a discount.. oh were indepentant drivers.. he tells me. like i couldnt tell.. so i was like go ahead and come.. so he called me a stupid b*tch and maybe he thought i didnt hear him.. but i did.. i call the owner of cowboy cab and stephanie was very sorry and i respect that .. after what i been through good.. im glad someone cared. thank you stephanie. so he calls again and says he is a minute away and i had a friend come pick me up so after he drove 25 minutes, disrespected, and still had the nerve to call me.. i left and told him i wasnt there to go onto the next.. if you call me a stupid b*tch then ill show him stupid b*tch. I was just lettin everyone know my experience with Cowboy Cab comany. Call them if you wanna wait for 2 hours for a ride. I know i wont ever go through that cab company again.
BAD DRIVER – I was driving down the road cabbi was flicking me off, speeding swirving thru traffic. Then when i called to report him the company was stupid enough to tell him i was complaining while i was next to him... he proceeded to follow me to a parking lot and continued to curse me out with my child and other children in the car....I asked to speak to the manager there and was still ignored, left messages and no response
Recommended – This cab company is one of the few in Dallas that I would actually take a ride in. The inside is very nice compared to alot of other companies. It's clean, smells good!, and the air conditioners work. Also the cab drivers are very fun to be with. Sometimes they were cowboy hats and are very social. I recommened this company if you ever need a ride.
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